Riverchase Dermatology, an AQUA Dermatology portfolio practice, is Florida’s largest and most comprehensive full-service skin care provider in the Southeast, offering medical, surgical, and cosmetic dermatology, plastic surgery, vein care and radiation oncology. Founded in 1998, AQUA Dermatology is the Southeast’s premier dermatology practice with over 86 locations throughout Florida and Georgia. Our established practices and experienced physicians offer patients the most quality outcomes and an exceptional patient experience. From common rashes to skin cancer treatments, plastic surgery procedures to an array of vein treatments, no case is beyond our experience and expertise.

Summary/Objective

Patient Scheduling Concierge answers incoming and outgoing cosmetic calls, displays an energetic, welcoming attitude, and provides exceptional customer service. Responsible for tracking and converting all incoming leads, outbound campaigns to generate consultations, and promoting aesthetic services, body contouring treatments, and non-surgical cosmetic services. Pay ranging from $18/hr based on experience.

Essential Functions

The following is a general outline of the basic responsibilities of the Patient Scheduling Concierge:

• Serves as the point person calling customers for cosmetic services and answering all incoming cosmetic inquiries, including plastics, Neograft®, cosmetic injectables, lasers and other energy devices.
• Coordinates scheduling for cosmetic treatments; assisting when requested, in introducing the patient to programs offered within practice that provide financing.
• Promotes aesthetic services, body contouring treatments, and non-surgical cosmetic services.
• Responsible for cosmetic rescheduling campaigns due to provider illnesses, PTO or marketing events.
• Obtains and updates all patient demographics at initial and subsequent patient contact including insurance or self-pay information.
• Encourages patients to enroll in the patient portal prior to appointment.
• Maintains a working knowledge of all providers scheduling preferences.

Competencies

• Exemplary telephone technique
• Strong sales and customer service qualities
• Outstanding listening skills and ability to empathize with others
• Ability to convey a positive attitude in all dealings with patients or staff members

Education and Experience:

• Experience in similar capacity involving direct telephone communication with the public, preferably in a medical or retail setting
• Previous Spa or cosmetic sales experience a plus

• Must be Bilingual in Spanish and English.

Company benefits include:

• Competitive Compensation: Pay ranging from $18/hr based on experience
• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Generous paid time off
• Ancillary benefits
• Employee discounts on services and products