About MassDOT

An agency on the move, the Massachusetts Department of Transportation (MassDOT) takes great pride in connecting the Commonwealth’s residents and communities. Powered by a growing data-analytics discipline – and working in conjunction with municipalities, public agencies and the private sector – we’re finding new ways to improve the Bay State’s transportation infrastructure.

MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth.

MassDOT’s divisions include: Highway, Aeronautics, Registry of Motor Vehicles, Rail & Transit, and Planning & Enterprise Services. There are approximately 3,600 employees across the organization.

MassDOT’s goal is to provide employees with greater flexibility in when and where they work while continuing to execute MassDOT’s Safety and Customer Service Mission. Furthermore, MassDOT will be doing our part to lead by example in reducing congestion and greenhouse gas emissions by minimizing overall workplace commuting travel during peak hours through telework and schedule flexibility.

Position Summary

The Civil Rights Investigator will be required to conduct factual investigations, and attempt to resolve informal complaints, and prepare written findings and recommendations to resolve formal complaints.

Duties and Responsibilities

Under the supervision of the Senior Civil Rights Investigator and Director of Investigations, Training & Mediation, perform timely and thorough investigations of civil rights complaints, including office and onsite interviews of parties and witnesses.

Analyze evidence and draft findings and recommendations, recommend remedial action where appropriate, including mediation and training. Maintain strict confidentiality regarding the sensitive nature of investigations.

Respond to each inquiry, whether from a customer, vendor, or co-worker in a courteous and professional manner.

Adhere to the rules, regulations, collective bargaining agreements (if applicable) and policies of the Authority including EEO, Anti-Discrimination/Harassment Prevention and Anti-Retaliation policies.

Determine procedures to be used in collecting information and evidence in connection with complaints and alleged non-compliance with laws, rules, and regulations.

Make recommendations concerning changes in policies and procedures governing assigned unit activities.

Perform related duties and projects as assigned.

• The statements contained in this job description are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.

The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.

Minimum Entrance Requirements

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.

All job applications must be submitted online through MassCareers to be considered.

Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in investigatory or law enforcement work, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

An Associate’s or higher degree may be substituted for the required experience. *

• Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Executive Order #595: As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption.

• For questions regarding the job posting, please email LaTanya Wood at latanya.wood@dot.state.ma.us.
• For general questions regarding MassDOT, call the Human Resources Service Center at 857-368-4722.
• For a disability-related reasonable accommodation or alternative application method, call ADA Coordinator, Heather Ulesoo 857-851-9447.

An Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.