Oldcastle BuildingEnvelope® is the leading supplier of value-added, glazing-focused, interior, and exterior products and services. We design, engineer, test, and manufacture solutions in engineered curtain walls, storefronts, entrances, architectural glass, shower enclosures, glazing hardware, windows, railings, and more.

Job Highlights

• Starting wage is $20.00 per hour
• Full Time
• Comprehensive Benefits Package
• Advancement Opportunities
• DailyPay Partners (Work Today, Get Paid Tomorrow)

Job Summary

We are seeking a full-time Customer Service Representative for our Denver, CO facility. This role is responsible for serving customers by providing product and service information, resolving product and service problems, and processing orders. Serve as an ambassador (customer advocate) between the customer and the company.

This role isn’t just a job – it’s a starting point to a fulfilling career with a great company. We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills that you need to be successful. We have an incredible track record of promoting from within at our Denver location. Opportunities to advance into higher roles of responsibility and pay are abundant. You can be our next success story.

This role is perfect for the individual who approaches their work in a professional manner, who loves to be a part of a team, and who wants to help us get better, every single day. If that sounds like you, come join this industry leader!

Essential Duties

• Maintain broad knowledge of clients, products, and services of the organization.
• Document customer interactions and transactions.
• Accurately process phoned, faxed, and e-mailed quotes and orders in accordance with cut off times and other time constraints that may exist.
• Data entry of fax, email, and phone orders for production.
• Coordinate between sales and production to meet customer deadlines.
• Communicate and keep customers informed regarding quotes, pricing, order status, pro-active sales, delivery status, technical information, production capabilities, and general return information.
• Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution
• Answer telephone promptly and transfer callers to appropriate departments
• Greet customers in a courteous, friendly, and professional manner through written and verbal communication
• Assist co-workers as needed

Requirements

• HS Diploma or GED; Associates Degree or above preferred
• Written & verbal communication skills
• Proficient 10-key typing skills
• Organized, self-stater with the ability to prioritize workload in a fast-paced office environment
• Ability to work in a team environment

Physical Requirements

• This position is a largely sedentary; however, caution needs to be taken when listing files, boxes, opening file cabinet drawers.
• To avoid injuries to hands, back and neck, proper ergonomics should be maintained while working at desk/workstation.

Qualifications

Successful employees in this role must be able to perform each essential duty and responsibility at a satisfactory level. The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

Additional Information

• Only online applications will be accepted
• When applying, please provide full employment history
• Pre-employment background screening and drug testing will be conducted on qualified applicants after acceptance of the job offer

Work Today, Get Paid Tomorrow

Oldcastle BuildingEnvelope has partnered with DailyPay to offer you the ability to access your earnings before your next paycheck based on current hours worked. You can transfer your earnings instantly for $2.99 per transaction or the next day for $1.99. Certain terms and conditions apply.

What OBE Offers You

• 
  Highly competitive base pay
• Comprehensive medical, dental, and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A culture that values opportunity for growth, development, and internal promotion

About OBE

OBE has a long and proud heritage. We are a collection of family businesses, regional companies, and large enterprises that together form the OBE family. OBE operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

OBE is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability-If you want to know more, please click on this link.