Job description

Carleton-Willard Village, a not-for-profit Continuing Care Retirement Community (CCRC), offers the very best in retirement living on its beautiful 72-acre campus in Bedford, MA. Organized as a CCRC in 1982, Carleton-Willard became the first full-scale continuing care retirement community to be accredited as such in the Commonwealth. It continues to combine improvement and innovation with unflagging commitment to setting the standard for continuing care at every stage of retirement from living independently to long-term nursing care with 200 independent dwellings and 179 licensed beds.

Position Summary:

• Supervise, instruct and monitor all waitstaff in the Upper and Lower Abbott Dining Rooms.

Duties and Responsibilities:

• Performs Host/Hostess duties on scheduled meal periods.
• Assists in maintaining proper staffing levels in the absence of the Assistant Director.
• Assists the Dining Room Manager in training of waitstaff and communication of service standard.
• Coordinates with nursing staff, dietician and kitchen staff regarding changes in therapeutic diets, meal choices and meal pack.
• Provides telephone coverage for department and assists with reservations and other areas as needed.
• Assists in the set up and planning of private parties and special organizational functions.
• Communicates with housekeeping and plant operations departments to coordinate necessary services to maintain high standards of service.
• Communicates any problems/complaints regarding resident dining service to Director, Assistant Director or Head * Chef and assists with providing resolution.
• Assists with department Quality Assurance studies.
• Performs other duties as assigned.

Required Skills:

• Excellent verbal and written communication skills
• Effective communication with staff, residents and families
• Professional office dress attire required
• Must be customer service excellence oriented

Qualifications:

• High School degree or equivalent.
• Supervisory experience a must
• 1 year + in customer service/hospitality position that requires clear communication with residents/office staff, and personal interface with residents, visitors. vendors and contractors

Carleton-Willard Village is committed to providing equal opportunity for employment and advancement to all team members and potential team members. Carleton-Willard Village does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/ or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations.

Job Type: Full-time

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