Job description
The Roxy Hotel is looking for a Front Desk Agent to join their team! The Front Desk Agent plays a vital role in curating a unique experience for our guests, in the hotel, in our local neighborhood and in New York City. We are seeking knowledgeable, dynamic personalities to provide exceptional service at the Front Desk in a sophisticated, friendly and genuine manner.
Responsibilities include, but are not limited to:
- Create memorable experiences for guests by ensuring a smooth arrival and departure
- Anticipating guests needs- always staying one step ahead
- Act as the liaison for each guest with all departments to create and maintain a positive guest experience
- Curate room customizations to the guest preferences to ensure the Soho Grand Hotel feels like their home away from home
- Being a positive and empathetic listener for all guest queries
- Maximize all potential opportunities to create one of kind moments for special occasions (ranging from birthdays to anniversaries to engagements, etc.)
- Direct guests to explore Manhattan’s Downtown culture through providing recommendations of hidden hotspots, classic establishments and unique itineraries.
Requirements:
- Flexible to work days, nights and weekends
- Familiar with Downtown NYC
- Hospitality/hotel experience preferred
- Knowledge of Opera, GoConcierge, GuestWare preferred
In return we offer:
- 401k plans (with matching after 1 year)
- Health Insurance (Medical, Dental, Vision)
- Paid time off for full-time Team MembersHospitality/hotel experience preferred
- Career Advancement
EEO/ AA including Vets and Disabled
Job Type: Full-time
Pay: From $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- New York, NY 10013: Reliably commute or planning to relocate before starting work (Required)
Experience:
- OPERA: 1 year (Required)
- Customer service: 1 year (Required)
- Hospitality: 1 year (Required)
- Front desk: 1 year (Preferred)
- Hotel experience: 1 year (Preferred)
Work Location: One location
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