Creating A Healthier Way of Living

Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes “yank the tank” and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US. We have a commitment to our employees and a strong, accountable culture with a practice of giving back to our communities.

Rinnai America Corporation (RAC) is looking for RAC-STARS! We are conducting a TOP TALENT search for an Inside Sales Representative Check out why Rinnai is the hottest place to work https://www.rinnai.us/about/why-rinnai

ROLE

What does an Inside Sales Representative do at Rinnai?

Under moderate to high supervision, the Inside Sales Representative provides direct sales support for two field sales regions in the ongoing development of existing and prospective Rinnai customers. This includes project and quotation follow-up as well as overall direct sales responsibility for established and target customers in assigned markets.

In addition, the ISR will assist the field sales team by providing internal, proactive support in the execution of sales promotions and marketing campaigns.

RESPONSIBILITIES:

SALES, CUSTOMER SERVICE

• Drive sales results through specific established and target accounts as assigned by each region.
• Prepare and present sales proposals, merchandising, marketing and promotional programs to key accounts within assigned markets.
• Provide account base with superior customer service and maintains regular sales call schedule for assigned accounts.
• Develop meaningful relationships with customers to encourage trust and loyalty
• Maintain positive relationships to support wholesale, contractor, Corporate Accounts, and builder market activity with Territory Sales Managers, Business Development managers, and Regional Sales Directors.
• Track and follow-up on project quotations and application engineer sizing’s in cooperation with Rinnai field sales team based on identified sales strategy and information collected on sales opportunities.
• Conduct Pre- and Post-Sale follow-up on project quotes (call customer to ensure project start date, review specifications, understand product needs, establish job timelines, and make alternative recommendations) in coordination with Rinnai filed sales associates.
• Develop and maintain positive relationships with customers at all levels, including the plumbing wholesaler and contractors, by demonstrating a customer focus based on integrity and trust.
• Ability to learn and navigate Sugar CRM, Nintex Workflow, Syteline, Salsify, Rinnai Portal and all other relevant systems.

REQUIREMENTS:

KNOWLEDGE

• Bachelor’s degree from a four-year College.
• Minimum 1-2 years of sales experience.
• Can be a suitable combination of education and experience listed above.

SKILLS

• Customer focus
• Interpersonal Savvy
• Planning
• Time Management
• Functional/Technical Skills
• Action Oriented
• Presentation Skills

ABILITIES

• Effective time/goal management of competing priorities.
• Excellent interpersonal skills with the ability to communicate and maintain positive relationships with Internal and External customers.
• Ability to work non-standard hours and travel (10%).
• Listening skills, communications skills, energy, enthusiasm and endurance.
• Ability to relocate after 2-year development program as promotion opportunities become available.

RESULTS

• Achieve Sales Plan set by Inside Sales Manager
• Call distributors and PRO Network contractors within assigned sales territory monthly.
• Follow up on commercial product sizings.
• Offer Level 1 training to all distributors and PRO Network contractors.
• Observance of Rinnai’s Ethical Standards.
• Adherence to Rinnai’s Charter, Policies, and Codes of Conduct.

PHYSICAL REQUIREMENTS:

PHYSICAL ACTIVITIES

• Occasionally remaining in a stationary position, often standing, or sitting for prolonged periods of time.
• Constantly communicating with others in exchange for information.
• Occasionally repeating motions that may include the wrists, hands, and/or fingers.
• Constantly assessing the accuracy, neatness, and thoroughness of the work assigned.

PHYSICAL DEMAND

• Sedentary work that primarily involves sitting/standing

BENEFITS

Medical, Dental, and Vision

Flexible Spending Account (FSA) options for Medical and Dependent Care

Paid Time Off (PTO), Floating Holidays (FH)

Paid Holidays

401(k) Plan with Company Match

Company Paid Life Insurance

Voluntary Life Insurance

Short- and Long-Term Disability

Professional Development

Tuition Reimbursement

Annual incentive plan (AIP)

Referral Bonuses

Paid Volunteer Community Service Day

Tobacco and Drug-Free Campuses