GENERAL SUMMARY

The Restaurant Server is responsible for serving food and beverages in a restaurant while completing all service standards to ensure prompt and efficient service.

CORE SCOPE OF POSITION

• Takes orders from guests, writes orders down on server pad and enters into Point of Sales (POS) system within prescribed time limit according to Food and Beverage service standards.

• Describes menu in detail and answers questions regarding menu ingredients, allergens and preparation. Informs guests on daily specials.

• Performs on going quality checks with guests to ensure complete satisfaction with their dining experience.

• Refills drinks, as necessary, and clears any unneeded items off the table (pre-bussing).

• Anticipates guests’ needs and responds appropriately to guests’ needs through vigilant attention to follow-up.

• Garnishes and completes dishes prior to serving.

• Delivers completed items from kitchen to guests utilizing hand delivery service.

• Performs proper payment procedures, and assists with guests’ departure.

• Maintains complete knowledge of wines, both domestic and international; selection, entrée accompaniment, presentation, and service. Makes recommendations to guest when necessary.

• Supports other team members by awareness of guests’ needs, outside of their own service areas. Alerts the area servers when guests require attention or provides service to guests when necessary.

• Practices alcohol awareness and gets manager involved when necessary. Knows the legal drinking age and procedures for requesting proof of age from guests.

• Complies with company and departmental policies and standard operating procedures, applicable governmental laws and regulations.

• Understands and practices excellent safety and sanitation procedures.

• Maintains knowledge of and effectively promotes company services and player’s club program.

• Ensures that a clean, safe, hazard-free work environment is maintained.

• Attends all schedule team member meetings and trainings.

• Performs other duties as assigned.

INTERACTION

• Interacts with internal and external guests.

SUPERVISION

• Does not provide supervision to other team members.

EDUCATION/CERTIFICATION

• High school diploma or general education degree preferred.

• Food Handler’s Card required.

• RASS or TIPS Certification of alcohol awareness program must be obtained within 90 days of employment and maintain current certification.

• Must be 21 years of age or older.

EXPERIENCE

• 1 to 2 years of related experience and/or training required.

KNOWLEDGE AND SKILLS

• Bilingual in Spanish preferred.

• Excellent verbal and written communication skills.

• Demonstrate proficiency in cash handling.

• Ability to work in a professional high-pressure environment while demonstrating and maintaining good personal relation/people skills and a positive attitude.

• Ability to multitask and work well under stress.

• Must be a self-starter and able to adjust to change.

• Must be able to work flexible hours during the day or evening including weekends, holidays, and all blackout dates.