60045 - Veterans Service Representative - Fairfax
Full Time
Fairfax County, VA
Posted
Job description
The Veterans Service Representative assists veterans and their dependents in the preparation, presentation and prosecution of all lawful claims for benefits to which they are entitled. Counsels veterans regarding benefits entitlements, assists clients in filing appeals for denied claims. Travels to established locations within the service area on a regular basis or as needed to assist clients and/or perform outreach.
Minimum Qualifications
Applicants must possess the ability to comprehend complex laws and regulations and apply to casework and communicate effectively, orally and in writing.
Experience working with the general public involving interviewing and compiling information required.
Customer service experience and skills required.
Computer experience, including but not limited to Microsoft Word and Exchange is required. Occasional overnight travel is required.
Some knowledge of medical terminology and laws and regulations governing veteran’s benefits preferred.
Experience working with the general public involving interviewing and compiling information required.
Customer service experience and skills required.
Computer experience, including but not limited to Microsoft Word and Exchange is required. Occasional overnight travel is required.
Some knowledge of medical terminology and laws and regulations governing veteran’s benefits preferred.
Preferred Qualifications
Must be eligible for accreditation to represent veterans before the US Department of Veterans Affairs. Graduation from an accredited college or university with significant course work in law and/or counseling is preferred. An equivalent combination of training and experience indicating possession of the preceding knowledge and abilities may substitute for the education requirement.
Special Requirements
Employment is contingent upon satisfactory results of a background check. Depending on the position, selected candidates may be required to complete the Statement of Economic Interests form, (VA Code 2.2-3114).
Writing samples may be completed at the interview.
The Commonwealth does not provide sponsorship; therefore, applicants must be a citizen or national of the U.S., a Lawful Permanent Resident, or an alien authorized to work.
Writing samples may be completed at the interview.
The Commonwealth does not provide sponsorship; therefore, applicants must be a citizen or national of the U.S., a Lawful Permanent Resident, or an alien authorized to work.
Special Instructions to Applicants
VDVS accepts submissions of on-line applications only. Faxed, mailed, or emailed applications will not be considered. Applications are accepted until 11:59 P.M. on the job closing date. Applications and/or resumes should include relevant work history which includes your specific qualifications for the position you are seeking.
The decision to interview an applicant is based solely on the information received for this position from either the electronic applications and/or resume. RMS provides a confirmation or receipt when your application and/or resume is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application.
It is the policy of VDVS to provide equal opportunity for all applications and employees regardless of race, color, religion, sex, age, marital status, national origin, gender, identify or expression, disability, veterans status or political affiliation, or against otherwise qualified person with disabilities.
Commonwealth of Virginia State agencies must provide reasonable accommodations to applicants with disabilities, where appropriate. Applicants requiring accommodations should direct inquiries to the human resource contact directly. Requests for reasonable accommodations will be reviewed and determined on a case-by-case basis.
Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), MUST attach these forms when submitting their state application and/or resume.
In support of the Commonwealth’s commitment to inclusion, VDVS encourages individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DDARS). Veterans are encouraged to answer veteran status questions and submit their disability documentation, if applicable to DARS to obtain their Certificate of Disability. If you need to obtain a Certificate of Disability, use the following link,
https://www.vadars.org/drs/cpid/PWContact.aspx, or call DARS at 800-552-5019.
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