Accelerate your Customer Service and Sales experience to the next level! Join the AAA Team as an Automotive Service Advisor!

At AAA, our mission and core passion to help others is still as strong as it was 100+ years ago when we founded AAA as the safety and travel advocate for drivers, passengers, and pedestrians. Today, we seek out associates who share that same passion and embody our Shared Values: Teamwork, Respect, Integrity, and Quality . We’ve created an environment where you can look forward to coming to work and interacting with passionate people who enjoy what they do and love supporting a team. Bring your passion! Be our ambassador of car care safety and automotive repairs and join our team as an Automotive Service Advisor at our AAA Tire & Auto Service Center in NW Oklahoma City!

What our Automotive Service Advisors do:

• Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner.

• Review repairs and services with customers to ensure a complete understanding of the services performed. Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup. Note the name and time of approval for all repair/service orders and any additional costs.

• Distribute work to all shop technicians while monitoring progress and accuracy of each job. Supply information on request to technicians, as needed. Arrange for repairs and payment for vehicles that are covered by extended warranty programs.

• Arrange towing and/or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards.

• Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates. Notify customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explain the information to the customer.

At AAA, your success is our success. As an Automotive Service Advisor, we can offer you:

• A competitive salary of $35,000 - $45,000 per year , depending on your level of experience

• Over 2 weeks of Paid Time Off accrued during the first year of employment

• 8 Paid Holidays

• 401(k) retirement plan with up to 7% company match

• Robust health benefit offerings, including Medical Insurance with Prescription Coverage, Dental Insurance, and Vision Insurance

• FREE company-paid Life Insurance

• FREE AAA Premier level membership (inclusive of product and service discounts)

• Tuition reimbursement (up to $5,250 per year)

• An opportunity to work alongside a team of professionals with state of the art equipment in a spacious, clean, well-lit and safe work environment

You’d be a great fit for this role if:

• You love interacting with people! You have a passion to help others – whether it’s our customers, Members, or teammates. You thrive on delivering friendly, helpful service with a smile and excited to recommend products or services to fit their needs.

• You're full of energy and can handle multiple tasks in a fast-paced environment. You’re computer savvy, smile on the phone, engage with customers and distribute work to technicians and monitor timely progress.

• You enjoy looking out for others and keeping them safe . Advise and schedule vehicle maintenance services at recommended intervals, ensure our customer’s vehicle inspections are current, provide customers with an understanding of repairs and services. Even help arrange tows or rental vehicles if needed!

• You are looking for ideal retail hours. We’re open Mon – Fri 7:30a-6p and Sat 8a-5p so you can be home in time for dinner! And we’re closed on Sundays! Couple your reliability with our flexibility.

• You are enthusiastic and willing to learn. We prefer 2-3 years in a fast paced customer service and/or retail environment. While having knowledge of automotive technology is a great plus, if you are enthusiastic and willing to learn, we will provide the opportunity and valuable experience to learn new skills and product/service knowledge.

• You possess a High School Diploma or equivalent and valid driver’s license .

Are You Ready? Let's Do This!
If you are ready to make a difference in the lives of our customers and employees, Apply Now ! You can expect to hear from our team within 24-72 hours. Not ready to apply? Visit or connect with us on LinkedIn , Facebook , or Twitter to learn more!

AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

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