Position Summary:

Responsible for assisting management and Foremen in daily administrative operations; serving customers by completing the intake, estimate, account set-up, billing, and support processes; identifying needs and upselling; responding to requests from customers, crew, and management; resolving complaints; and maintaining quality service.

Requirements:

• High School Diploma or equivalent
• Valid Florida driver’s license
• Clean driving record
• Reliable transportation
• Ability to pass a background check and drug screening

Must Possess the Abilities to:

• Work independently
• Motivate yourself and others
• Set goals and reach them

Preference Given To Those Who:

• Are seeking a long-term professional career with the opportunity for growth
• Possess an Associate’s Degree in Business or similar
• Have previous administrative experience

Probationary Period:

• 30 days
• Must meet or exceed all expectations and receive a satisfactory performance evaluation

Potential Benefits:

• Work remotely
• Paid holiday, vacation and sick leave
• Regular employee appreciation events
• Continued education courses
• Extensive skills-management training

Performance Skills:

Must Have:

• Strong sense of self-motivation and ambition
• Highly developed communication and interpersonal skills
• Naturally outgoing and confident
• Ability to define problems, collect information and position a potential solution
• Ability to deliver in-person sales presentations

Must Have Experience or Be Able To Learn:

• Outstanding customer service
• Clerical and computer skills
• Correct grammar and punctuation

Core Job Duties:

• Own your project
• Find new and innovative ways to reach more leads and increase sales
• Understand the needs of new and existing customers
• Research industry and market trends and present new ideas to management
• Present our services to prospective customers in a professional way face-to-face, over the phone, and through e-mail communication
• Listen to customer needs and requests and respond appropriately to close the sale
• Cold call lost leads and existing customers to arrange new sales
• Represent the company and its values
• Act as a contact between the company and the lead
• Gather customer information
• Master the understanding of our services and operations
• Be aware of all promotions and seasonal service pushes
• Liaise with vendors to check on and purchase materials
• Document all material, vendor, customer, project, and sales information into our software
• Record all pertinent notes into our software for office staff (to streamline customer communication)
• Review your sales performance and aim to always meet or exceed goals
• Attend team meetings and share your best practices with the entire team
• Prepare work to be processed by gathering, sorting, organizing, and recording data, information, and documents