Job description
About Transfix:
Transfix, named to Forbes' "Next Billion-Dollar Startups" list, is the leading transportation solutions provider whose digital brokerage marketplace and logistics software offerings are helping transform the $800 billion trucking industry. Since its founding in 2013, Transfix has been driven by a mission to deliver simple, smart, and sustainable solutions for shippers and carriers, powered by people and technology.
Here at Transfix, we are not only building incredible technology to help solve some of the world's biggest, most complex, and most important challenges in the freight and logistics industry; We are also helping protect our environment and are passionate about making the world a better place by increasing sustainability and eliminating the extreme amount of waste that currently exists in our industry.
By combining deep industry expertise and a best in class carrier network with cutting-edge technology, Transfix is reimagining the world of transportation. Transfix works with some of the largest Fortune 500 companies such as Staples, Unilever, Target and Wayfair rely on Transfix to handle their most important FTL freight needs. With instant pricing, algorithmic matching, superior service, and unmatched intelligence, Transfix is optimizing the supply chain from start to finish.
The problems we solve everyday are real and require creativity, grit, and determination. Recognized as one of Built In's Best Places to Work 2021, Transfix is building a culture that challenges norms while fostering experimentation and personal growth. We're hiring team members who are passionate and are energized by the vision to simplify and transform one of the largest and most complex industries through technology, data and a strong commitment to customers.
- Note: We are looking to fill this role in late 2022 or possibly early 2023. If this job description, the mission, vision and what we have to offer at Transfix has piqued your interest, we would love to connect with you about this, or even other roles that may be aligned for your background and career goals at Transfix.
About the Role:
As Transfix continues to grow, we are looking to engage with candidates to explore a Senior Account Manager position. In this role, you'll develop relationships with our customers (shippers), to gain a deep understanding of their business needs and help them manage their critical shipments with best in class customer service. As the primary contact for a wide range of shippers, you'll be proactively communicating with them, sharing price quotes, designing solutions, and supporting them with any operational challenges that arise.
You'll also get to work across multiple departments here at Transfix to ensure that our internal teams are aligned, as we deliver every day for our customers while meeting and exceeding our KPI goals.
If you are a customer obsessed Account Manager who thrives when you're building and growing strong relationships with enterprise and mid-market customers to meet mutually beneficial business goals, and want to be part of a fast growing, tech and data-focused company that is disrupting the freight industry in a big way, please keep reading!
Note: This position will be 100% in office for training, and following the training period will be a hybrid 3 days in office, 2 days remote role.
In this Role You Will:
- Communicate and meet regularly with a book of shipper customers to gain a deep understanding their business goals and needs; ensure that we are meeting or exceeding their expectations, goals, and key performance metrics so that we can further develop and grow accounts
- Develop multiple relationships across all customer contacts and deliver a positive experience so that you can drive client retention and account growth
- Solve logistical issues in a fast-paced environment to ensure timely and accurate fulfillment of shipments while keeping proper documentation in the system
- Identify new opportunities for growth within an existing book of business
- Assist with further developing and implementing Standard Operating Procedures (SOPs) and engagement plans for top accounts
- Lead business reviews where you will ask customers to trust you with their freight; you'll also provide quotes, complete RFPs, resolve issues, and communicate shipment updates as needed
- Ensure accurate rates and accessorials are applied to shipment; accept or reject load tenders as needed
- Ensure day-to-day operations and shipments are executed in a timely and proper manner in accordance with SOPs, Contract Terms, and Service Level Agreements (SLAs)
- Collaborate closely with operations, carrier, pricing, and support teams, communicating your customers needs to ensure alignment and maximize success
- Provide input on new processes, workflows, and pricing strategies to fulfill customer needs
- Monitor, review, and analyze customer and market data to deliver valuable insights, negotiate solutions, and continuously improve
- Drive automation, integrations, and technology adoption for our shippers
You're an Excellent Fit for this Role if:
- You have 3+ years' experience in Logistics Account Management and/or Sales
- You are flexible, adaptable, and open to new ways of working in a traditional industry; we are disrupting and industry and always innovating!
- You love solving complex problems
- You demonstrate strong internal and external communication skills including verbal, written, presentation, and active listening
- Previous experience with B2B enterprise accounts, tech companies, and/or a hyper-growth B2B startup is always an advantage
- You are willing to travel up to 10%
What You can Expect from Transfix
- This role is primarily a hybrid position, so proximity to our NYC office for events and collaboration is ideal
- We are offering a market competitive salary depending on experience level, scope, and geographic location, which includes base salary, bonus, and Restricted Stock Units (equity) in Transfix.
- We offer 100% company paid medical, dental, and vision health benefit premiums. That's $0 out of your paycheck!
- We offer 3 months of parental leave, fertility coverage, childcare support, pet insurance, gym reimbursement, unlimited sick days, generous PTO, and have 7 company holidays + 3 floating holidays.
- Career growth! We are growing quickly and prioritize developing our teams to meet their full potential and promoting from within.
- A commitment to Diversity, Equity, Inclusion, Justice, and Sustainability. Approximately 40 % of our executive Leadership team is female, and half of our employee population is BIPOC. We have several incredible Employee Resource Groups (ERGs), such as Pride@, Somos@, ForTheCulture@, AAPI@ and Women@, and are committed to continuously improving diversity, inclusion, equity, and justice every single day.
#LI-Remote
#LI-AC1
Are you concerned that you don't meet every job requirement? Studies have shown that women are less likely to apply to jobs unless they meet every single qualification, and we know that companies that welcome diversity are 170% more innovative. At Transfix, we are dedicated to building a diverse, inclusive, and equitable workplace, so if you're excited about this role, even if your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply! You may be more aligned than you think for this role, or a great fit for other roles here.
Transfix
is deeply committed to advancing diversity, equity, inclusion, and justice in our hiring, programming, and in our work both internally and externally. We recognize how critical diversity, equity, inclusion, and justice are to achieving our mission, our growth, and our success. In support of this commitment, some of our focuses include (but are not limited to):
- Developing policies, procedures, and services to our employees, carriers, and shippers that uplift and protect to prevent inequalities
- Building relationships among our employees, customers, and supporters that are reflective of our community
- Prioritizing the inclusion of diverse communities and underrepresented groups in internal leadership
- Fostering a culture of compassion, empathy, open-mindedness, compassion, and inclusivity
- Creating and maintaining opportunities for continuous education, discourse, and engagement related to issues of equity, diversity, inclusion, and social justice
Transfix is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Transfix are based on business needs, job requirements, and individual qualifications, and are made without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. It is Transfix's policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Transfix does not and will not tolerate discrimination or harassment based on any of these characteristics. Transfix encourages applicants of all ages.
To all recruitment agencies: Transfix does not accept unsolicited agency resumes and will not be held responsible for any fees related to unsolicited resumes.
colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.