Job description

JOB SUMMARY

Account Managers oversee specific customer accounts, ensure positive customer experiences while working across all functions of the supply chain to ensure products are beneficial to customers. This role will be a blend of operations, customer service, supply chain management and project management. The ideal candidate is relationship-focused, very organized, detail-oriented, and sees things through a “big picture” lens. Someone who is proactive, shows initiative, and is excited to be empowered and included in business goals will have ample opportunity for growth within the organization.

COMPANY PROFILE

CED Greentech Bellingham is a positive, friendly, and empowering workplace environment. Our team is made up of hardworking, fun, communicative solar professionals. We provide dedicated product and industry training to our employees to assist in developing their skill sets while investing in their long-term success. Our team culture is important to us – come join a wonderful group!

CED Greentech is part of a larger family-owned company that has a history of success in distribution since 1957. As the nation’s leading solar equipment distributor, we offer an extensive on-site inventory featuring products from the solar and electrical industry’s top manufacturers. With nearly 80 solar distribution centers nationwide and a through our unique business model, we’re able to provide solar industry customers with the tools to design, finance, sell, and install solar PV and energy storage solutions in an efficient, cost-effective manner. The company’s core values of service, integrity, and reliability shape the way we do business but our true success stems from our people.

RESPONSIBILITIES

Primary duties include:

• Proactive customer relationship management and continuous development of vendor relations
• Engage in pricing and availability discussions with team, customers, and vendors
• Create processes and strategies to help customers stay organized and informed, and to make it easy for the customers to provide forecasting for their upcoming needs
• Self-driven continuous learning and training in solar technology in an effort to give customers advice on products and product alternatives
• Provide insight into purchasing decisions for the team based on conversations with customers and a well-established customer relationship
• Develop an understanding of the company operations and analyze data to help increase operational efficiencies
• Ensure that there’s cohesion and a seamless flow between the various departments
• Develop strategies to improve processes and streamline the supply chain
• Support the warehouse team as needed with preparing and checking accuracy of solar project orders
• Other duties as assigned

QUALIFICATIONS

• Previous customer service and/or administrative experience is required (1+ years strongly preferred)– retail, hospitality, restaurant, etc. preferred, but office experience will be considered as well
• Solar experience preferred but not required as training will be provided
• Demonstrated ability to provide high level of customer service and handle multiple priorities at once is essential
• Must have stellar multitasking and prioritizing ability, as well as a strong sense of urgency
• Must have stellar communication skills, both written and verbal
• Must be team-oriented and highly motivated with strong collaboration skills
• Must be organized and possess strong problem-solving skills
• Must show initiative, self-motivation, perseverance
• Computer proficiency is required

JOB TYPE: Full-time, Monday-Friday, Day Shift ~7AM-4PM, Full Benefits, 401K

PAY: base range of $46K-65K+ depending on experience, eligible for additional compensation through Profit Sharing structure

CED Greentech is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, age, or veteran status.

Job Type: Full-time

Pay: $46,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Bellingham, WA 98229: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: One location

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