Job description
Overview:
RDGJZ Responsibilities:
Richdale Apartments, a leader in the national owner/developer industry of luxury multi-family communities and commercial real estate is seeking an experienced and assertive Account Services Representative to join our Account Management department. This position will focus on providing superior customer service for our current residents by managing lease account disputes and enforcing compliance with lease agreements.
RDGJZ
A Bit About the Role
- Working with current residents in-person, via phone, written correspondence to resolve discrepancies on their account
- Setting up payment arrangements for past due accounts, and recovering unpaid balances
- This position requires a great deal of diplomacy and confidentiality
What We Offer
- Career growth opportunities
- Full Benefits including Medical, Vision and Dental Insurance
- 401k Match Program
- Discounted rate if you live on property
- Access to our fitness centers and pools
- Referral reward program
- At least 2 years of customer service dispute resolution experience preferred
- Good communication skills, and requires multi-tasking abilities
- Understanding of balance sheet, Accounting, and General Ledger Entries
- Experience in banking or credit card disputes would be helpful but not mandatory
Work Schedule:
- Mon – Fri (4 days 9 am to 6 pm and 1 day from 10 am to 7 pm)
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