Purpose of Position:

This position will be responsible for processing freight payables. In this role, will also review and research invoices, and will collaborate with Del Monte Fresh Produce vendors regarding payments.

Accountabilities:

• Daily freight invoice audit, processing with high focus on data entry accuracy.
• Identify and differentiate special handling of exception invoices.
• Review and approve freight vendor invoices, and prepare summary reports for A/P.
• Communicate with vendors on issues pertaining to invoices, and resolve potential problems arising from discrepancies.
• Maintain all assigned Carrier aging statements to the agreed upon terms.
• Audit and identify possible Claim issues
• Provide high quality, timely, and accurate customer service to internal and external queries within agreed timelines.
• Promote a Customer Service driven service model and build strong vendor relationships
• Accountable for adherence to SLAs and achieving KPIs
• Conduct complete and accurate research as needed to complete inquiries and requests via email
• Expectation is to respond and close email requests within one reply – Right First Time approach
• Professional, friendly demeanor with a customer-oriented attitude. Effective communication and listening skills. Able to accept constructive criticism.
• Able to understand and accurately communicate customer's needs, while demonstrating critical thinking and problem-solving skills.
• Maintains a working knowledge of Fresh Del Monte operations, including but not limited to Accounts Payable, Transportation, Procurement, Warehouse, and other departments directly impacted. Must understand processes for these areas to ensure timely resolution.
• Consults with management to proactively resolve customer problems. Identifies discrepancies and recommends resolutions regarding P2P operations which impacts vendors and accounts payable team.
• Attends department meetings / training sessions and incorporates information into daily job functions.

Minimum Skills Required:

• High School Diploma or equivalent.
• Experience in Accounts Payable or Transportation with end-to-end knowledge of AP and Procurement processes: 3-5 years
• Strong computer skills (i.e. Word, Excel and Outlook).
• Good analytical and organizational skills.
• Proven interpersonal and customer service skills
• Outstanding communication and presentational skills – written and oral communication is critical to the success of this position
• Detailed work ethic with strong follow up skills
• Excellent management, time-management, analytical, and problem-solving skills.
• Ability to manage a high volume of emails daily within agreed SLAs
• Ability to keep positive attitude and provide courtesy customer service in all situations
• Organizational skills that reflect ability to work independently, and efficiently perform and prioritize multiple tasks seamlessly with excellent attention to detail.
• Experience working in global, multicultural environments with required cultural awareness.
• Fluent skills in English

Preferred:

• BOL/POD/DO audit experience
• Transportation claims knowledge

*** Please note: This position does not qualify for relocation expenses. ***

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DEL MONTE FRESH PRODUCE IS AN EEO/AA/V/H