Job description

Accounting Senior – Customer Service/Triage Specialist

This Accounts Payable Accounting Analyst involves providing excellent customer service to internal and external customers. This position works under the direction of the Accounts Payable Manager.

Customer Service

• Serves as primary point of contact for vendor inquiries
• Research and resolve vendor payment issues
• Acts as the primary point of contact for employees and other system users regarding accounts payable items, including coding questions, payment status requests, and other questions as they arise.
• Monitor the AP email inbox and respond timely to all inquiries
• Assign inquiries to other AP staff and monitor resolution according to published SLAs
• Understand and communicate accounts payable process including approval flows, documentation needed to process, accounts payable review processing protocols, payment scheduling, and ensure all are done in a compliant manner
• Demonstrate strong research and analytical skills. Demonstrate the ability to articulate and solve problems by gathering and analyzing information and making decisions

Vendor Account Management:

• Research outstanding checks and returned ACH/Wire payments. Work with AP Staff to update supplier records and to reissue payments, as necessary
• Research potential duplicate/overpayments and work with AR and Accounting to ensure proper accounting
• Work with the Tax Office to research outstanding checks eligible for escheatment (unclaimed property)

General:

• Work independently and as part of a team
• Innovate, develop, and constantly strive to improve the accounts payable process
• Aspire for excellence by having a positive attitude and strong work ethic when interacting with vendors, managers and employees
• Perform other duties, as assigned

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Washington, DC 20036: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Washington, DC 20036

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