Job description

The Greater Cleveland Regional Transit Authority (RTA) provides transportation services for 150,000-200,000 customers on a typical weekday, or about 45 million rides annually, through a variety of services, including HealthLine, bus, Paratransit, light rail, heavy rail, trolley, and vanpools. RTA is the 2019 recipient of the prestigious American Public Transportation Association (APTA) Gold award for Bus Safety & Security Excellence. We are proud to be one of Northeast Ohio’s major employers with a workforce of over 2,100 employees carrying out our mission of Connecting the Community.

GCRTA offers a wide range of comprehensive benefits and programs to support the health and wellness of employees and family members including health benefits and a very attractive pension plan.

Brief Posting Description

The Greater Cleveland Regional Transit Authority (GCRTA) is ready to put dedicated, team-oriented individuals with a passion for customer service into the driver’s seat toward a new career!

Detailed Description

Duties: Organizes and prepares information for internal and external distribution; develops, coordinates, administers and maintains department records, and other related information; serves as information liaison between department and internal/external customers; responsible for accurate data entry and other department related activities. Performs other duties of a similar nature as may be required.

Job Requirements

Minimum Requirements: Applicants must have a high school diploma or its equivalent. Applicants must have two (2) years of clerical experience performing duties such as typing, filing, answering phones and other related clerical tasks, including word processing, database and spreadsheet experience. Applicants must have one (1) year of general administrative experience including compiling and maintaining records, tracking and making available a variety of information, monitoring and maintaining office inventories, revising correspondence for distribution, and other related administrative duties. Applicants must also type 40 wpm, must have excellent oral and written communication skills. Bilingual abilities are a plus.

Additional Details

Working Conditions: The working conditions described below are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

· Environmental Conditions: This person will work predominantly in an office type environment.

· Physical Demands: While performing the duties of this job, the employee is regularly required to sit for up to 8 or more hours a day. The employee is frequently required to see, hear and speak. The employee may be required to work at a computer video display terminal for more than 5 hours a day.

· Mental Demands: Reading, watching, studying, observing, focused listening, auditing, inspecting, proofreading, evaluating. Ability to give, receive and analyze information, prepare written materials. Ability to communicate effectively (verbal and written); interpret policy, procedures and data.

Additional Information: The position is a bargaining unit position.

Examination Information: Candidates selected to participate in the hiring process will be notified of the exact time and place of the examination. The examination process will consist of the following parts: a typing test (must type a minimum of 40 wpm to pass), computer skills assessment (Outlook 2016- Basic, Word 2016 – Basic and Excel 2016 – Basic) and/or interview, and record evaluation for internal candidates. Candidates must attain a minimum of 70% on all parts of the process, except 60% on the interview portion, to move forward in the process.

Weights for a final score will be assigned as follows: Internal – Typing Test (Must Pass) 15%, Outlook 2016 - Basic 15%, Word 2016 – Basic – 15%, Excel 2016 – 15%, Interview 25%, Eligibility Certification 15%; External - Typing Test (Must Pass) 15%, Outlook 2016- Basic - 15%, Word 2016 – Basic – 15%, Excel 2016 – 15% and Interview 40%,

All candidates must score a minimum composite score of 70% in order to establish eligibility for the position. Candidates that meet the minimum requirements and are selected to continue in the process will be sent an iRecruitment communication. Internal candidates must meet all record evaluation criteria in order to gain the 15% weighting. Records evaluation information includes a review of the following:

· 5 or more absence occurrences

· 2 or more AWOL or absence control suspensions

· 3 or more active written reminders (regardless of the level)

· 5 or more misses (regardless of whether they are active or not active)

· 4 or more active tardies

· Drug or alcohol suspension

· Commercial Driver’s License (CDL) suspension

· Active Decision Making Leave (DML)

APPLICANTS WHO DO NOT PASS THE WRITTEN EXAMINATION AND PERFORMANCE ASSESSMENT(S) MUST WAIT SIX (6) MONTHS TO REAPPLY AFTER THE INITIAL WRITTEN EXAMINATION DATE.

AN EQUAL OPPORTUNITY/ADA EMPLOYER/DRUG FREE WORKPLACE

Job Type: Full-time

Pay: $17.48 - $29.12 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Cleveland, OH 44113: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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