ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

The essential functions include:

• Collect data, create reports, and track trends as it relates to the program's outcomes, delivery, documentation, etc.
• Communicates and reports relevant information to program managers and directors
• Travel to multiple program sites
• Attend management and director meetings and follow up on program related issues as needed
• Assist in the coordination of meetings and events for CPO and directors
• Participate in committees or meetings as needed to represent FRC division
• Attend community events or external meetings as needed
• Monitor and track documentation standards and timelines consistent with the program's and agency's timelines
• Attend trainings and All Staff, Council On Accreditation and Department of Mental Health meetings as needed
• Track, read, and monitor budget information related to the program's funding as needed
• Ability to maintain confidentiality when dealing with sensitive information
• Working knowledge with Microsoft Office Suite and 365 (i.e. Word, Excel, Power Point and Outlook)
• Flexible schedule and adaptable to change
• Other duties as required

SKILLS AND ABILITIES REQUIRED TO PERFORM THE ESSENTIAL JOB FUNCTIONS:

Communication Skills and Abilities:

• Ability to effectively present information and respond to questions from clients, office personnel, other employees and the general public
• Ability to read, analyze and interpret manuals and office documents
• Ability to speak a language other than English if required

Mental/Interpersonal Skills and Abilities:

• Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions
• Ability to work independently and with others - including other employees, clients and members of the public - in face-to-face and telephonic contexts
• Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constraints
• Ability to be flexible and adapt to changing work demands
• Maintain high level of concentration and attention to detail for extended periods of time
• Ability to respond effectively to sensitive inquiries or complaints
• Maintain a high level of ethical and professional standards in accordance with agency and community policy

Physical Skills and Abilities:

• Ability to talk or hear in order to give and receive information and instructions
• Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls
• Ability to reach with hands and arms
• Ability to use computer keyboard up to 75% of the day
• Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment
• Lift and/or move up to 10 pounds

Equipment and Computer Software Skills and Abilities:

• Computer literate (basic working knowledge of Microsoft WORD, Excel, and Outlook), data/electronic records program in use, and other applications related to billing of services
• Able to use telephone, office copier, calculator, fax machine, computer printer and scanner, or other equipment as required

ADDITIONAL DUTIES & RESPONSIBILITIES:

None

WORK ENVIRONMENT:

• Regularly work indoors in a variety of environments
• Potential exposure to blood borne pathogens

EDUCATION, EXPERIENCE & CERTIFICATES

• Minimum High School Diploma, Associate of Arts degree preferred
• 2 years administrative assistant experience
• Experience with Department for Mental Health programs preferred
• Ability to communicate effectively and professionally with adjunct service providers including Department of Mental Health, subcontractors, therapists, case managers/mental health rehab specialists
• Valid California drivers license, driving record and personal vehicle insurance acceptable to Hillsides' insurance carrier

CQI STATEMENT

Every employee has the opportunity and responsibility to participate in one or more activities each year that support the continuous quality improvement (CQI) of Hillsides' programs & services. Activities might involve membership on a CQI committee or work group, service as a peer reviewer, data collection for CQI and evaluation purposes, completion of CQI questionnaires and surveys or participation in focus groups, or other activities as identified by CQI committees or work groups.

TRAUMA INFORMED CARE (TIC)

Hillsides practices Trauma Informed Care (TIC) principles which recognizes the signs, symptoms, and widespread impact of trauma; Employees are asked to comprehensively integrate knowledge of Trauma Informed Care into policies, procedures, and practices with the goal to prevent re-traumatization which promotes healing of families, youth, individuals, and communities.

OSHA CATEGORY:

This position performs tasks that may involve exposure to blood, body fluids, or tissues. All Hillsides employees are offered the opportunity to receive the Hepatitis B vaccination series.

SALARY RANGE:

$19.03 - 22.00 hourly range