Level up in your career and support the military community at The Bowen Group!

The Bowen Group has an outstanding opportunity for a full-time Administrative Coordinator to join our team.
Partial telework with the expectation to work onsite as needed at the local Veteran's Affairs campus.

CORE FUNCTIONS AND RESPONSIBILITIES:

• Provide administrative support for Program Manager, Operations Manager and Team Supervisors to ensure efficient contact center operations
• Provide world class customer service and use polite and professional communication via phone, email and chat
• Serve as the primary Point of Contact (POC) for new hire onboarding/offboarding
• Attend operation team and customer meetings as needed
• Manage communication including emails, team chats and meeting minutes
• Manage correspondence associated with onboarding/offboarding on behalf of call center leadership
• Coordinate onboarding/offboarding tasks with corporate Human Resources team
• Assist in the preparation of regularly scheduled reports (call center metrics, quality assurance, etc.)
• Serve as a liaison between contractor and the Contracting Officer Representative (COR) for onboarding/offboarding coordination
• Coordinate and track new equipment assignment, exchange and drop off for call center staff at veterans administration facility
• Handle sensitive information in a confidential manner and maintain confidential records and files
• Maintain employee and team records to contract service level agreements
• Maintain and disseminate staffing and military affiliation reports

QUALIFICATIONS AND REQUIREMENTS:

Required:

• Must meet the provisions of EO 14042 regarding COVID-19 vaccinations
• High school diploma or equivalent education
• 2 years of administrative assistant or office assistant experience
• Experience working with Microsoft Office 365 ,i.e., Outlook, Word, Excel, Teams
• Able to provide a work-at-home environment that is ergonomically sounds, conducive to taking customer calls, quiet, and free from distraction
• Ability to hard wire assigned computer into High Speed Internet (no Wi-Fi), with a minimum of 25 mbps download and 10 mbps upload speed
• Ability to pass a federal NACI background check
• Proof of eligibility to work in the United States

Preferred:

• Previous call center experience
• Business Manager experience
• Experience using Salesforce
• Government agency and contact center operations experience

The Bowen Group gives preferential consideration to U.S. Military Veteran or Veteran family members.

BOWEN PERKS:

• Health, Dental and Vision Insurance - Employee Premiums 100% paid by Bowen!
• Group Life insurance - Employee Premiums 100% paid by Bowen!
• Short-term Disability - Employee Premiums 100% paid by Bowen!
• Employee Assistance Program - Employee Premiums 100% paid by Bowen!
• Generous vacation and holiday leave
• 401(k)
• 11 Paid Federal holidays

The Bowen Group provides support to federal government clients. Some of these clients may require our employees to be fully vaccinated for COVID-19. Therefore, by applying for this position, you understand that you may be required to disclose your vaccination status as a condition of employment.

The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.

The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at recruiting@thebowengroup.com

Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded.

The Bowen Group participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.