GENERAL RESPONSIBILITIES:

Responsible for administrative support functions required for an addiction services and behavioral health office. Functions include all aspects of processing patient information services and support of addiction services and behavioral health programs.

SPECIFIC RESPONSIBILITIES:

• Provides administrative support to the Program Director and the Chief Behavioral Health Officer.
• Exhibits knowledge and skill in all functions of the electronic medical record pertinent to successful job performance.
• Greets and assists patients and visitors.
• Answers the telephone, handles routing or messaging of calls, and completes any necessary follow-up.
• Provides support to the Addiction Services/Behavioral Health offices including but not limited to preparing patient letters, confirming appointments, completing appointment pre-work, mailing reminder cards and counseling patients with no-show appointments.
• Completes patient registration process including, but not limited to, verification and update of all demographic and insurance information. Demonstrates current knowledge of insurance or sliding fee eligibility criteria.
• Schedules patient appointments and follows triage procedures in accordance with established guidelines.
• Coordinates prior authorizations of medications and procedures including, but not limited to, creating an electronic ‘paper’ trail, obtaining authorizations, coordinating with insurances and patients, and completing related follow-up.
• Coordinates internal and external referral process including, but not limited to, creating an electronic ‘paper’ trail, obtaining approvals, arranging appointments, coordinating with insurances and patients, and completing related follow-up.
• Maintains current and accurate patient information in patient databases including EMR.
• Manages inventory of program equipment and adequacy of program supplies, monitor and reorder as needed.
• Responsible for the duties of the Business Coordinator in their absence.
• Maintains time sheets, schedules and files for the assigned Addiction Services/Behavioral Health Programs in accordance with WYH and regulatory guidelines.
• Collaborates with immediate co-workers as a team and with Program Director or designee, provides knowledgeable backup for co-workers as needed, maintains open and continuous communications on a daily basis and during team discussions to ensure efficient operations and a positive work environment.
• Performs general office duties including, but not limited to, receiving and distributing incoming mail, preparing correspondence, scanning, faxing, photocopying, and batching deposits.
• Demonstrates excellence in both internal and external customer service.
• Understands and is able to effectively communicate HIPAA compliance, corporate compliance and client confidentiality.
• Ensures and/or remains in compliance with local, state, and federal regulation, i.e. DHHS HRSA and NYSDOH, and all accreditation standards (e.g. Joint Commission and NCQA-PCMH).
• Adheres to the National Patient Safety Goals as defined by the Joint Commission and Whitney M. Young Jr. Health Center.
• Completes other duties as assigned.

MINIMUM QUALIFICATIONS:

Associates Degree. Two (2) plus years’ work experience in a health care setting. Computer and organizational skills. Professional demeanor, experience with employee time-keeping. Detail-oriented. Self-directing and motivated. Works well within a team or independently.

PREFERRED QUALIFICATIONS:

Three (3) to five (5) plus years’ office management experience. Experience with commercial/HMO billing procedures; Experience with health information processing and/or with an electronic medical record. Knowledge of medical terminology. Multi-lingual candidate.

Please be aware that as a facility regulated under Article 28 of the New York State Public Health Law, COVID-19 vaccination is a requirement of employment. Whitney Young Health also requires the Bivalent COVID-19 booster.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.

Salary range: $18 - $19 hourly