Staff whose work requires or potentially could require any in-person interaction with Save the Children colleagues, partners, or beneficiaries must be fully vaccinated against COVID-19 unless otherwise required by law. Save the Children complies with federal, state, and local laws with regard to accommodations related to this policy.

Summary

The Administrator, Supporter Experience Center is an important part of the agency’s fundraising, retention and acquisitions strategies. This role is external customer facing, and will focus on providing our donors with a direct line to Save the Children. You will be responsible for building relationships, educating and ensuring proper cultivation and retention of our supporters, and ensuring that the data we collect is accurate and up to date.

What You’ll Be Doing (Essential Duties)

Operations (80%)

• Operating in an Inbound (I/B) Call Center environment, respond to supporter requests that arrive in the Supporter Experience Center (SEC) from phone calls, email, social media and mail.
• Maintain consistency in adhering to quality, strategy, and production standards that promotes supporter retention and experience, while contributing to fundraising and accurately promoting Save the Children’s brand.
• Professionally and enthusiastically engage and demonstrate appreciation for both current and new supporters to assist in their acquisition and retention.
• Provide feedback and observations to aid in on-going process improvement

Data Maintenance (20%)

• Enter, track and record all necessary data from supporter interactions into Save’s CRM, and other data capture programs.
• Process administrative duties and special projects as assigned.
• Perform data maintenance by researching and managing follow-up on assigned files and records.

Required Qualifications

• Minimum of a High School Diploma or equivalent, plus at least 1 year of relevant experience or education
• Proven customer service orientation
• Demonstrated ability to interpret and follow procedure and process
• Professional proficiency in MS Office suite
• Professional proficiency in spoken and written English
• Demonstrated ability to communicate and collaborate effectively with individuals and teams at all levels, both internally and externally
• Demonstrated commitment to fostering and maintaining and environment of diversity, inclusion, and belonging.

Preferred Qualifications

• Conversational Spanish proficiency

Compensation

Save the Children is offering the following salary ranges for this position, dependent on candidate location:

• Geo 1- NY Metro, DC, and other locations with labor costs significantly above national average: Up to $54,000/ year
• Geo 2-Locations around the US National Labor Cost Average: Up to $49,000/ year
• Geo 3-Locations significantly below the US National Labor Cost Average: Up to $44,000/year

Actual base salary may vary based upon, but not limited to, relevant experience, base salary of internal peers, business sector, and geographic location.

Why you should join the Save the Children Team…

Save the Children US offers outstanding benefits that include health, dental, vision and life insurances, pet insurance, short-term and long-term disability coverage, an Employee Assistance Program, 403(b), generous vacation, personal sick leave, family leave, parental/adoption leave, commuter benefits, dress for your day, and much more.

Click here to learn more about how Save the Children US will invest in YOU!

About Save the Children

No matter your role when you join Save the Children, each and every day you will challenge yourself to devote your skills, talent and expertise to changing the world for kids. It’s an ambitious goal, and a meaningful one no matter how you see yourself professionally: an accountant, a writer, a data analyst, a teacher, a driver, a designer, or any one of the hundreds of dozens of roles we’re looking to fill every day.

You see, Save the Children believes every child deserves a future. In the United States and around the world, we give children a healthy start in life, the opportunity to learn and protection from harm. We do whatever it takes for children – every day and in times of crisis – transforming their lives and the future we share.

Our work for children and their families requires that we commit—at every opportunity—to work together to identify and dismantle persistent systemic and structural racism, inequality, and any other forms of discrimination in this country and beyond. As an anti-racist organization, Save the Children will not tolerate discrimination in any form—in our employment practices, amongst our staff, in our leadership or toward the people we serve. We stand in solidarity with all people to fight for equal rights, justice, inclusion, and belonging.

We provide equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. Save the Children complies with all applicable laws.

Save the Children is committed to conducting its programs and operations in a manner that is safe for the children it serves and helping protect the children with whom we are in contact. All Save the Children representatives are explicitly prohibited from engaging in any activity that may result in any kind of child abuse. In addition, it is Save the Children’s policy to create and proactively maintain an environment that aims to prevent and deter any actions and omissions, whether deliberate or inadvertent, that place children at the risk of any kind of child abuse. All our representatives are expected to conduct themselves in a manner consistent with this commitment and obligation.

Save the Children is committed to minimizing safety and security risks for our valued employees, ensuring all are given training, support and information to reduce their risk exposure while maximizing the impact of our programs for children and families. Our shared duty, both agency and individual, is to seek and maintain safe working conditions for all.