Shift: Varies

POSITION SUMMARY:

Interview persons by telephone, in person, or by the bedside for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, a nd file forms. Will also collect co pays from patients and assist business office with reports. Respond to medi-alert calls, surgery calls, alarms, and all other communications filtered through the ACA office.

ESSENTIAL JOB RESPONSIBILITIES: This section reviews the employee's performance of the responsibilities outlines in his/her specific job description.

• Registration of all patients with complete and accurate information. Ask questions in accordance with standards set to obtain specified information such as name, address, date of birth, employment, etc.
• Obtain signatures on all admitting forms and scan to account. Also responsible, as applicable to the patient, for scanning insurance cards, drivers license, Medicaid eligibility forms obtained through MO Healthnet website, and any other information that may be pertinent for billing purposes.
• Communications (i.e. phone system, paging, MediAlert calls, alarm system, etc.). Responsible for directing all hospital wide telephone communications.
• Receptionist duties such as customer inquiries, directing customer flow, and cashier duties.
• Collecting of ER copays when applicable and patient payments when Cashiers office &/or Business office is closed.
• Filing and other duties in Business Office or assigned by the Business Office Manager.

SKILLS & ATTRIBUTES:

Skills:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Speaking - Talking to others to convey information effectively.
• Service Orientation - Actively looking for ways to help people.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Attributes:

• Speech Clarity - The ability to speak clearly so others can understand you.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken wordsand sentences.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Inductive Reasoning - The ability to combine pieces of information for form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

EXPERIENCE & EDUCATION:

• High-School Diploma or GED preferred.
• Prior Hospital experience preferred such as: unity secretary, medical records, or receptionist