Job description
Are you interested in making a difference in patient care? Learn about our unique culture of respect,
growth, innovation, the best patient care, and how we give back to the community.
At United Urology Group, our employees are at the heart of our mission and have incredible
opportunities to impact our patients’ lives with their urologic care.
✓ We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which
start with our staff!
✓ We deliver a cohesive approach to urologic care that provides patients with access to
experienced specialists, a superb team of healthcare professionals, and the most advanced
technology for patient treatments and therapies.
✓ We offer competitive salaries, and a great work/life balance: enjoy your weekends!
✓ UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision
insurance, corporate discounts, and much more!
United Urology Group is regarded as the leading urology network in the country. Our Urology Group
Affiliates consist of Chesapeake Urology, Arizona Urology- Phoenix & Scottsdale, Arizona Urology –
Tucson, Colorado Urology & Tennessee Urology.
We are currently hiring an After-Hours Specialist that is responsible for triaging all calls received once the office has closed. This role is critical to ensuring superior patient care as well as ensuring that doctors are contacted only when necessary. This role is critical in creating a positive impression for the practice and to show patients a “we care” attitude, which has a significant impact on patient loyalty and their relationship with the practice, for both new and established patients
- Respond to incoming phones calls after-hours for all sites promptly and in an exceptional quality
- Respond to UUG physician requests, assisting them during off-hours to ensure a superior patient
- Triage calls, ensuring all appropriate questions asked and documented, recommending
business day.
- Uncover true need of caller through branching questions.
- Clearly and concisely document every patient request and pertinent information via EMR so that
- Maintain production requirements by handling off-phone work as assigned in a productive
- Perform other office duties as assigned by manager.
Keywords: After Hours, Night, Late Shift
- Minimum High School Diploma or GED required.
- Minimum of five years customer service experience.
- Minimum of one year experience working in a healthcare or call center setting.
Equal Opportunity Employer: United Urology Group and its affiliate practices are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation.
The successful candidate(s) for any UUG position will be subject to a pre-employment background check.
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