Job description

The Repair and Availability Controller (R&AC) is responsible for repair and delivery service levels for our customers by:

1. Issuing repair orders within 24 Hrs. after receipt of the customers’ parts
2. Managing the repair flow at the designated vendor to assure timely re-delivery of the repaired
parts, including receipt of the parts.
3. Release parts on customer requests’ within the agreed timeframe. The R&AC is involved in the whole logistical flow of components within the 787 supply chain.

Main job tasks:

1. Issue repair orders.
a. Check and complete the documentation of the unserviceable part in the designated systems Crocos and Aeroxchange.
b. Prepare the (warranty) repair order in the SAP system
c. Assure and register shipment of the repair order to the designated vendor
d. Report deficiencies in customer paperwork or information
e. Prepare shipping documents for parts repaired at European facilities and inform the Amsterdam organization.

2. Managing repair flow (not limited to the orders made at the Miami Location)

a. Assure and register receipt of the part at the vendors’ location and estimated return
date
b. Review and process quotes, including preparation of customer invoicing.
c. Report and take action on any deviations to the agreed repair turn time to limit impact for the customer
d. Register shipments and receipt of repaired components in the designated systems.
e. Support the Amsterdam organization with specific repair orders on request

3. Release of parts

a. Acknowledge customer requests’ within the agreed target time (< 1 Hr.)
b. Check and complete part information in the designated system to inform the customer
c. Prepare shipping documents
d. Assure release of the parts from any of the KLM warehouses (Miami, Amsterdam, Kuala Lumpur)
e. Inform customer with shipping details and register information in the designated
systems

4. Other

a. Stock balancing between KLM storage locations based on input from KLM Pool
Management, prepare shipping documents and release parts from the warehouse.
Register in the applicable systems

Knowledge, education and experience

• Logistical and/or technical background and education. Preferably experience with customer service. Knowledge of and experience with office IT systems. Basic knowledge of regulations such as FAA and EASA. Proven experience within the airline component industry
• Proficient in English, second language (Spanish) is preferred.
• Ability and willingness to learn KLM specific IT systems
• Knowledge of SAP is preferred, as is proven experience as an inspector incoming goods.

Physical Demands * Customary physical demands for office environment. Ability to lift up to 40 lbs.; over 40 lbs. with assistance

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• Periodic travel may be required as deemed necessary to perform this job
• Saturday/Sunday shifts are included (work from home on those days)

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Work Location: One location

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.