Job description

Alcatraz Sales Associate

Position Overview:

Be a part of history and work to support The Golden Gate National Parks in one of the most unique retail jobs in the world. Whether you are a seasoned retail professional or just getting started in your career, join our dedicated team of individuals committed to creating a one-of-a-kind experience for guests to commemorate their visit with products that share the history of the iconic Alcatraz Island.

Essential Functions and Responsibilities:

• Deliver a check-out experience that is pleasant, efficient, and accurate
• Enthusiastically share the history of Alcatraz and incorporate it to the stores’ products.
• Actively heighten visitors’ interests by sharing Alcatraz stories accurately, answering the questions in an authentic and friendly manner, and being informative about current exhibitions, The Golden Gate National Parks, and surrounding destinations.
• Provide basic upkeep to ensure a clean and presentable store and workspace.
• Assist in maintaining products through restocking, folding, and processing.
• Other duties and projects assigned by the manager.

Knowledge, Skills, and Abilities:

• Ability to operate a POS system efficiently and accurately

• Ability to comfortably interact with big groups of people and work in a fast-paced environment in one of the most visited National Park sites.

• Ability to learn the history of Alcatraz that could be integrated with the upselling of products in the stores

• Previous retail or customer service experience is a plus

• Bilingual abilities are a plus.

• Must exhibit punctuality and have flexible availability (including weekends, holidays, and closing shifts)

Health and Safety:

It is the policy of the Golden Gate National Parks Conservancy to create and maintain a safe and healthful workplace free from recognized hazards that may cause harm to employees, consistent with and in compliance with applicable state and federal laws. Employees will play an active role in creating a safe and healthy workplace and will comply with all applicable health and safety rules. The Conservancy is committed to the goal of implementing an effective health and safety program and an injury prevention program.

Based on the current state of the COVID-19 pandemic, the Parks Conservancy requires all employees, interns, and independent contractors to be vaccinated and to provide proof of such vaccination as a condition of employment or performing contract work.

Physical Requirements and Work Environments:

• Work requires staff to take the Ferry from Pier 33 to get to Alcatraz Island
• Work is performed on the three retail stores located on Alcatraz Island: The Dock Store, the Theater Store, and the Museum Store
• Frequently lifts, carries, and positions objects weighing up to 50 pounds.
• Regularly requires a walk up a hill that is equivalent to a 13-story climb.
• Work is primarily performed standing or walking for 6 to 8 hours per day.

Pay Rate/Benefits: $20/hour. Benefits include free health plans for employee and family (medical/dental/vision), Employee Assistance Program, Employer-matched Commuter Program, vacation/sick/personal days, employee discounts, and more.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The Golden Gate National Parks Conservancy is an Equal Opportunity Employer. Recruitment, placement and promotions are conducted without regard to an individual's race, color, religion, sex, national origin, age, physical handicap, veteran status or sexual orientation, or any other classification protected by Federal, State, and local laws & ordinances. We will consider qualified candidates with criminal history in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All qualified applicants are encouraged to apply.

Job Type: Full-time

Pay: $20.00 per hour

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