Demant is a world-leading hearing healthcare group that for more than a century has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from hearing devices, hearing implants and diagnostic equipment to intelligent audio solutions and hearing care all over the world, Demant is active and engaged.

The Demant Group operates in a global market with companies in more than 30 countries, employs more than 14,500 staff and generates annual revenue of DKK 14 billion (approx. 2.1 billion USD). Our products are sold in more than 130 countries.

• Provide 2nd level support for all AX, POS, DM, and related business applications issues and questions
• Identify solutions to work around open issues that are under investigation or pending
• Troubleshoot issues and escalate to 3rd level support if needed
• Document and track case histories, issues, and actionable steps taken
• Assist users in quality assurance testing of new software releases
• Interact with user network and support building required IT skills in the business organization
• Participate in Implementation of new software solutions
• Participate in Hypercare support of new implementations
• Participate in business requirement gathering and provide input on improving business processes
• Coordinate with Global Hearing Care IT on trends and open issues
• Prioritize Incidents effectively according to business needs
• Participate in and/or lead group discussions on open issues with various departments
• Managing a high-volume ticket queue, including prioritizing your work, updating, and quality assurance via Remedy
• Participation in Business Critical Incidents including but not limited to, , coordination with Business-Critical Incident manager and other relevant resources by initiating communication groups, providing repro steps and other necessary details, testing/verification, strong
  communication with Business Process Support team providing updates and solution, and assisting BCIM with field/user communications specific to the applications supported

• 
  Microsoft Dynamics - AX 2009/ 2012 experience is preferred
• Strong Technical understanding is required
• Experience with troubleshooting and debugging errors (Problem Solver)
• Experience in training users
• Excellent customer service skills
• Experience with creating and maintaining documentation
• Health care experience is preferred
• Insurance billing experience is preferred
• Dedication to continuous self and process improvements
• Positive attitude in the workplace
• The ideal candidate will be extremely detailed and structured through their own self- discipline and personal drive. While also maintaining being a team player that assists others while demonstrating strong analytical skills.