Job description

At iteach, our mission-driven organization is uniquely situated to respond to opportunities in the education market related to individual, district, and state education requirements. We have an extensive network of partners and professional learning communities. Additionally, our organization has a strong collection of academic content, a broad customer base, a significant market reach, and a substantial investment in technology and systems, and our brands include Learners Edge, Insight Education Group, iteach, Lavinia Group, and Teaching Channel.

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Title:*Academic Advisor I

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Position Description*
The Academic Advisor is charged with supporting all activities within the admissions department. This includes but is not limited to aiding in applicants’ evaluations, transcripts processing and review, and providing great customer service to inbound questions regarding the application process and other general state questions.

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Major Areas of Responsibility*

• Managing the application document processes
• Answering questions about the program via inbound and outbound calling
• Maintaining knowledge of program procedures and updates
• Developing strategies to better address application friction points

Primary Objectives

• Efficiently process transcripts, test scores, etc., from receipt to filing
• Provide exceptional customer service experience and advising to new applicants via phone and email

Specific Responsibilities of the Job

• Managing the application document processes
• Primary point of contact for candidates during the process of application documents (transcripts, test scores, etc.)
• Efficiently progress electronic and mailed application documents through the necessary steps to ensure evaluation is timely and accurate.

• Answering questions about the program via inbound calling
• Provide clear and informed information, suggestion, and advice to new applicants needing help through the admission process.
• Understand both the admission process and our test preparation partner’s process for accurate and efficient responses.

• Maintaining knowledge of program procedures and updates
• Provide general knowledge across multiple states to serve in answering general questions about other state operations (e.g. Nevada, D.C., Florida)

• Developing strategies to better address application friction points
• Continually seek ways for process improvement in order to create a more efficient process with a focus on increasing customer satisfaction.

• Other relevant duties as assigned

Job Requirements

• Superior attention to detail
• Thrives within the autonomous job role
• Exceptional interpersonal communication skills
• Above average skills in typing
• Experience in providing excellent customer service

Education and Experience

• Some college preferred

Location / Hours
Office location: Denton, TX
Weekly Hours: M-F 8:00 AM – 5:00 PM

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Travel*
>10% Travel

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Salary*
TBD

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Conclusion*

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

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Equal Employment Opportunity*
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

Job Type: Full-time

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