AccordCare and our family of brands is a premier in-home personal care company providing services to people of all ages and levels of need. A better quality of care comes from exceptional caregivers and AccordCare only hires the best! AccordCare is an employee-friendly company. We focus on our employees to ensure they have a healthy work and life balance. Our employees become our family, and through excellent training and support, they are ready to serve our clients with a fresh perspective on successful aging.

POSITION SUMMARY

Responsible for implementing strategic initiatives, managing all daily operational activities of multi-state (New York, New Jersey, Connecticut), and multiple branches within defined areas, and supervise all branch-level office employees. The AED establishes, implements, and evaluates goals and objectives for home care services that meet and promote the standards of quality and contribute to the total organization and philosophy of the company. The VP of Operations has fiscal responsibility to operate business in line with budgeted targets for the office to ensure growth, success, and maturity of the business.

JOB RESPONSIBILITIES

• Oversees the day-to-day operations of the offices and service delivery within their defined territory.
• Ensure offices are adequately resourced to manage daily operations effectively using KPIs or key indicators.
• Recruit, hire, train, develop, and mentor branch directors within defined area.
• Receives, investigates, and responds to all incidents, complaints and concerns reported by employees, clients, or referral sources within the service area.
• Communicates with clients and their families to ensure satisfaction with services being provided.
• Implements operational changes to maximize efficiency, impact, and plans for long term sustainability.
• Provides oversight on strategic planning, special projects, and initiatives.
• Monitors operational progress toward accomplishing fiscal and strategic goals.
• Prepares periodic reports on activities and accomplishments using internal databases.
• Develops and implements new processes to ensure efficiency.
• Supervises branch employees and coordinates with corporate/regional office support teams to ensure goals and outcomes are being met.
• Responsible for coaching and disciplining office & field employees, as necessary. Provides direction and support to all branch employees.
• Coordinate, recruit, mentor, and oversee the hiring, training, and orientation of all new office and field employees in designated area directly or through branch leadership as appropriate.
• Educates all staff members about state, federal, and accreditation requirements (as applicable).
• Maintains compliance with all local, state, and federal laws and regulations regarding licensure and certification of personnel.
• Responsible for survey readiness of the branch at all times.
• Performs periodic evaluations of branch performance, implementing action plans as necessary.
• Participates in the branch budgeting process, budget forecasting, and achieving budget targets.
• Cultivates relationships with referral sources to ensure efficient communication and client/referral source satisfaction.
• Serves as a liaison with other local agencies with the goal of ensuring that our clients receive maximum support through the utilization of available community resources.
• Other duties as assigned.

REQUIRED EXPERIENCE, EDUCATION, SKILLS & ABILITIES

• Bachelors degree in business, health administration, nursing, or related field
• Homecare experience required.
• 3-5 years of supervisory experience required.
• Excellent computer skills with experience in Microsoft Office programs required.
• Experience with technology-based programs and platforms, including electronic medical records and customer relationship management systems preferred.
• Excellent customer service skills required, with the ability to mediate and resolve conflict and complaints.
• Excellent interpersonal skills, with the ability to develop positive working relationships.
• Ability to motivate, coach and develop office and field employees.
• Ability to streamline and implement processes that improve efficiencies in the operations of the office.
• Ability to collaborate and communicate with other members of regional and corporate leadership team to align office with company goals, mission, vision, and values.
• Strong working knowledge of industry and state specific rules and regulations required.
• Must be able to think critically and propose solutions to operational issues.
• Strong organizational and time management skills, with the ability to manage multiple projects and changing priorities.
• Excellent written and verbal communication skills required.