Minimum Qualifications:

Bachelor's Degree in Business, Information Technology, Information Systems, Computer Science, or a related field supplemented by four (4) years of Configuration/Asset management experience; experience with logical Configuration Management Database (CMDB) methods and tools; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required: Must possess and maintain a valid Georgia driver's license or proof of mobility equivalent may be requested. Information Technology Infrastructure Library (ITIL) Service Delivery Process certification, preferred.

Specific Knowledge, Skills, or Abilities: Service asset - Resources and capabilities are service assets. Resources could be infrastructure, application and data; Configuration Item (CI) – Any component in the service that needs to be controlled and managed in order to deliver a service is a configuration item. Servers, routers, switches, printers and work instruction documents are examples of a CI. A unique identifier differentiates one CI from another; Configuration Management Database (CMDB) – database that records various CIs along with their attributes and relationship; Definitive Media Library (DML) – DML secure storage for media Cis; Definitive Spares –secure stores for physical CIs. Generally contains definitive hardware service assets that are not operational yet. For example, it might contain laptop batteries, power cables and head phones; Configuration Baseline – When a service is implemented (or at any other juncture), there are certain additions/modifications done to the CMDB. A configuration baseline is drawn at this point which indicates that any further changes done to the CMDB has to go through change management; Snapshot – A snapshot provides the current status of CIs. It is also called a foot print, and a snapshot is generally used in verifying CMDB records and audits. Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all county or departmental policies, practices, and procedures necessary to function effectively in the position.

Effective meeting management skills; Proven ability to empathize with internal clients, especially for negotiation of proposed Asset and CMDB changes that impact on provision of IT Services; Proven ability to work constructively with infrastructure teams, in order to ensure that service level objectives continue to be met; Proven ability to gain access to and influence senior managers, in order to gain an understanding of their requirements, to educate them in the business capabilities of Asset and Configuration management; Political awareness, in order to introduce change management disciplines where required; Superior interpersonal communication skills (written, verbal and presentation); Negotiation, influencing and facilitation skills; Manager and Plan activities; Configuration control; Verify and audit.

ALL APPLICATIONS MUST BE COMPLETED IN FULL BEFORE THEY ARE SUBMITTED. PLEASE REVIEW ALL APPLICATIONS FOR ACCURACY AND MAKE ALL CORRECTIONS BEFORE SUBMITTAL BECAUSE ERRORS CAN RESULT IN NOT MEETING THE MINIMUM QUALIFICATIONS. ADDITIONAL INFORMATION WILL NOT BE ACCEPTED AFTER ALLOCATIONS ARE RECEIVED BY THE PERSONNEL DEPARTMENT.

Purpose of Classification:
The purpose of the Asset and Configuration Manager classification is to develop, establish and maintain IT assets.

Essential Functions:
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Develops establishes and maintains IT assets. Monitors capacity for improvements and upgrades. Employee will also assess, and review audit configurations and metadata for IT assets. Also, ensures assets are coded to produce reports.
Leverages configuration management tools to develop and maintain a detailed inventory of all Fulton County IT assets and services, including hardware, software, infrastructure components, and logical components like system environments and databases. Establishes or leverages a naming convention that uniquely identifies all assets, and ensures that all IT resources comply with identification methods.

Develops and maintains configuration management processes so that all configuration changes are tracked, coordinated, and documented. Monitors the capacity of existing configuration management tools and identifies opportunities for improvements, upgrades, or reconfigurations when needed. Conducts regular reviews/audits of the configuration item inventory to ensure metadata is up-to-date and reflects the current state of the IT environment.

Assesses all new IT assets and configuration items added to the County's inventory and ensures that only authorized components are used. Works with Service Readiness/Change Manager to update configuration items after a change request is completed. Works with Support and Infrastructure teams to rectify any configuration item discrepancies.

Works closely with Desktop Support Technicians to ensure that all provisioned assets are properly tracked and accounted for. Works with Quality Manager to develop and maintain asset management policies and standards to ensure the County's assets are appropriate, well managed, and securable. Supports effort to provide current information and status reports for all Fulton County technology assets and services.

Keeps and inventory report in order to management inventory to share with management. Employee will also keep a Configuration Management DB report in order to verify and report on system configuration so that technical staff and management will be updated constantly.

Additional Functions:
Performs other related duties as required.

Performance Aptitudes:
Data Utilization: Requires the ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.

Human Interaction: Effective meeting management skills. Proven ability to empathize with internal clients, especially for negotiation of proposed Asset and CMDB changes that impact on provision of IT Services. Proven ability to work constructively with infrastructure teams, in order to ensure that service level objectives continue to be met. Proven ability to gain access to and influence senior managers, in order to gain an understanding of their requirements, to educate them in the business capabilities of Asset and Configuration management.

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate and control the actions of equipment and machinery, requiring the monitoring, adjustment, regulation, and/or setting of multiple conditions.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; may include ability to compute discount, interest, and ratios; may include ability to calculate surface areas, volumes, weights, and measures.

Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.

It is the policy of Fulton County that there will be equal opportunity for every citizen, employee and applicant, based upon merit without regard to race, color, religion, national origin, gender, genetics, age, disability or sexual orientation.