Property Description:

Streamsong® Resort was developed by The Mosaic Company in 2012 and is founded on a commitment to its surrounding resources. This year, Streamsong is celebrating its 10th anniversary of providing unparalleled experiences and operational excellence to guests across the globe. From awe-inspiring golf courses and legendary bass fishing and sporting clay shooting to sumptuous dining and ethereal spa experiences, Streamsong operates in concert with its environment. This deep appreciation for the land's inherent beauty has helped to create an unparalleled luxury resort, including 228 spacious accommodations in a modern lakeside lodge and clubhouse. Leading golf and hospitality management company KemperSports has managed golf course operations since 2012 and resort operations since 2021. For more information, visit www.streamsongresort.com.

Assist the Director of Guest Services to supervise the daily operations and associates of the Guest Services Department, while providing outstanding service and hospitality. The major areas of responsibility include: Transportation, Valet, Concierge, & Front Desk. Recommends and implements services and procedural changes. Assists in monitoring and controlling expenses within the approved budget.

Essential Functions:

• Assist in daily supervision of Guest Services Associates – interview, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications, and recommend discipline and termination as appropriate.
• Supervise the daily operations of the Guest Service areas to comply with LSOPs and SOPs, safety regulations, and to ensure an optimal level of quality service and hospitality are provided to the hotel guests.
• Coordinate and supervise activities and foster good relations with the car rental companies, tour and travel companies, limo services, etc., to provide the maximum level of quality services.
• Assist in planning and directing the transportation needs for groups, corporate customers, and individual guests to assist the sales department and to attract and retain customers by providing top quality service.
• Assist to plan, implement, and supervise the maintenance and sanitation program for the vehicles, equipment, and Guest Services areas to protect the assets, ensure optimum performance, and to ensure guest and associate safety and satisfaction.
• Provide information and assist employees in recommending restaurants, recreation activities, etc., to ensure optimum guest satisfaction.
• Assist Director of Guest Services to monitor and control the Guest Service's budget to minimize expenses.

Non-Essential Functions:

• Perform special projects and other responsibilities as assigned.
• Participate in task force and committees as requested.

Knowledge and Skills:

Experience: Management/Supervisor experience required. Hospitality experience preferred.

Skills and Abilities: Passion for hospitality/guest service. Ability to supervise and lead others. Requires ability to compile facts and figures. Ability to make occasional decisions guided by established policy and procedures. Oral and written communication skills.

KemperSports Management is an Equal Opportunity Employer