The Assistant Director of Operations will assist with overseeing hotel services including Front Desk operations, Housekeeping, Guest Services, F&B Outlets, and Banquets. This role will report directly to the Director of Operations and assist with maximizing room revenues & occupancy by analyzing daily status rates & makes adjustments accordingly. This role with help with managing large events & ensures high volume occupancy special requirements. This role will assist with analyzing rate variances, monitors credit reports & maintains close observation of daily house counts. Coordinates major projects such as renovations, capital expenditures, & equipment changes. Helps prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process. Hires, manages & trains subordinate managers & employees.

• Responsible for short and long term planning and the management of the operations in the front and back of the house
• Assist with budget, marketing plans and objectives and manages within those approved plans
• Experience supervising Rooms and/or F&B Department
• Assists in planning and implements F&B initiatives, capitalizing on local and special events, holidays, trends, and market conditions. Follows up, evaluates, and communicates results of initiatives
• Able to adhere to and meet deadlines established
• Ensures that department training goals are executed on an on-going basis; monitors training and follow-up to ensure all colleagues and leaders receive the necessary development
• Experience developing standards and operating procedures
• Participate in MOD program, covering any Rooms and/or F&B positions as needed
• Managing and delegating special projects
• Direct and oversee development of employees in addition to coaching and counsel colleagues to reflect Hyatt service standards and procedures
• Hire, train, empower, coach and counsel, performance and salary reviews:
• Oversees and assists with the following in the F&B and Rooms division: recruiting, interviews, hiring, and onboarding; colleague training and development; coaching and counseling, and colleague experience survey results.
• Assist with directing the implementation of the payroll, reports, forecasts, inventory and budget
• Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
• Implement procedures to increase guest and associate satisfaction
• Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• 3 years or more of progressive hotel Rooms and/or F&B experience
• Service oriented style with professional presentations skills
• Proven leadership skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Experience implementing new Rooms or F&B concepts