Job description

We currently have an exciting opportunity for an Assistant General Managerand are actively looking to meet the best and brightest talent that the hospitality industry has to offer. We would welcome the opportunity to speak to you regarding this position as well as to answer any questions you might have regarding the company.

Our Company

It all began in 2006 with three Value Place hotels. Since then, through a series of development projects and acquisitions, we have grown to become the fourth largest hotel owner-operator in the United States. Our company, which has offices in New York City, Dallas, Chicago, and Richmond, Virginia has a $3.0 billion portfolio of 99 independent and premium-branded hotels containing more than 13,000 guestrooms across 30 states and 75 cities, including two experiential hotels in New York City. We have 3,600 team members across the country and operate hotels under 19 brands, including Marriott and Hilton.

We are a recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and the Hilton Legacy Award for Top Performer. For the TWA Hotel, we won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) and the ULI New York Excellence in Hotel Development Award. MCR was also named one of Fast Company‘s Most Innovative Travel Companies of 2020.

Responsibilities

• Understand and assist General Manager with basic accounts payable/accounts receivable functions, along with P&L analysis and budgeting.
• Control costs at the same time as protecting the assets of the hotel.
• Turn in all paperwork in a timely manner with precision and exactness.
• Responsible for daily, monthly, and annual property cash handling procedures, deposits, and security.
• Ensure any irregularities are recorded in appropriate locations and brought to the attention of the GM and/or corporate;
• Create and maintain a strong team with great cohesiveness.
• Under the direction of the General Manager, effectively hire train, and hold accountable the entire staff of the hotel.
• Ensure Brand and MCR standards are met and documented to brand standards.
• Motivate the team to drive revenue.
• Understand sales effort within the market and drive both Occupancy and ADR.
• Understand the workings of a hotel. Deliver a consistently clean and well-maintained hotel.
• Effectively execute and maintain all front desk, housekeeping, maintenance, and F&B logistics.
• Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviors, hallmarks, and license agreement mandates. This includes passing all brand Quality Assurance Audits and Local Inspections.
• Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations.
• Interact with guests, solicit feedback and build relationships. Effectively respond to guests regarding service challenges
• Use technology platforms to drive guest experience scores
• Work with General Manager to achieve brand and MCR goals (daily, monthly, and annually).
• Ensure a safe and secure environment for guests, team members, and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. This includes on-going hotel inspections and maintaining records to company and brand standards.
• Enhance the hotel’s reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

What We Offer

• We offer medical, dental, and vision insurance to our team members
• 401(k) Retirement plan – MCR will match a percentage of what you invest into your retirement
• Paid vacation and sick time
• Incentive-based bonuses
• Throughout your career with MCR we will ensure your success by providing training and career growth opportunities

Requirements

• Minimum of 1-year experience as a manager in the hotel industry required.
• Experience with the Brand a strong plus.
• Must be highly motivated, self-directed, with strong initiative and desire for achievement.
• Exceptional customer service skills required.
• Must possess strong computer skills.
• Excellent communication and presentation skills required.
• Must be a leader, a driver, and guest service oriented

The Company and its corporate affiliates are Equal Opportunity employers. The Company and its affiliates do not discriminate on the basis of race, color, sex (including pregnancy and gender identity), religion, national origin, sexual orientation, transgender status, age, family or marital status, genetic information, military or veteran status, disability, or any other legally protected status, activity, or characteristic.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Supplemental pay types:

• Bonus pay

Work Location: One location

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