Job description

JAKES JOB DESCRIPTION: MANAGER

GENERAL PURPOSE OF THE JOB

This job requires the Manager to direct the work of hourly employees to create and maintain a profitable store environment that fulfills the Jakes Brand Promise – Our Cause. The essence of this promise is to guarantee that every guest may walk into a Jakes to be promptly welcomed and experience the best Jakes has to offer from our team, who simultaneously deliver hot, tasty food and ice-cold beverages. The Manager must also manage costs, initiate local store marketing and recruiting efforts, and ensure that proper policies are followed, including employment and incident documentation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties and responsibilities of a Jakes Manager include, but are not limited to:

1.) Effectively teach, motivate, coach, and discipline all staff, including key managers, the kitchen crew, and FOH team. Must garner the respect of all employees.

2.) Proactively recruit team members CONSTANTLY that meet or exceed Jakes Image and Standards in order to maintain the Jake’s Cause.

3.) Ensure that 8 Steps of Service are followed at all times and motivate front of house staff to engage and provide great service to every table.

4.) Hold kitchen staff accountable to produce great food and uphold sanitation standards.

5.) Responsibly handle cash, including but not limited to assigning drawers, computing employee checkouts, computing and delivering tip share, and delivering bank deposits within required time. Responsibly handle Credit Card transactions including but not limited to verifying and initialing applied tips, obtaining copies of identification and credit card for all manually entered credit card transactions. Responsibly handle Petty Cash- responsible for cash variances.

6.) Be proficient with interviewing, hiring, warning, counseling, terminating all employees and ensure that all such events are properly documented.

7.) Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with company policy, and contact the Jakes Home Office if necessary.

8.) Maintain a fun, playful atmosphere free of intimidation, discrimination, harassment, poor attitude, and poor work performance.

9.) Drive sales by working with managers and team members to execute excellent operations, local store marketing efforts, and social media marketing efforts.

10.) Train and develop the store’s hourly employees, providing and documenting regular coaching and evaluations.

11.) Maintain organized and updated training schedules, programs and materials for new employees.

12.) Effectively execute food, drink, event, contest, and merchandise promotions.

13.) Practice sound inventory control and adhere to all recipes, specs and expiration dates of food and beverage.

14.) Dress and act professionally each day to set a good example for all employees. Absolutely no fraternizing with hourly team members unless it is a company sponsored event/activity. No dating or engaging in relationships with hourly employees.

15.) Be willing and able at any time to correct standards that are not met in any area of Jakes.

16.) Uphold standards of cleanliness per Health Code and periodic Quality Assurance checks.

17.) Ensure that alcohol is always served responsibly and in accordance with the law. 100% of servers, bartenders and managers TABC certified at all times. Jakes employees, both hourly and salaried, may not consume alcohol in any of the Jakes locations at any time, on or off the clock.

18.) Be faithfully dedicated to making Jakes the best restaurant of its class in the country.

Job Type: Full-time

Pay: $42,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Physical setting:

• Bar
• Casual dining restaurant

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Quarterly bonus

Application Question(s):

• What are your salary requirements?
• When can you start?

Education:

• High school or equivalent (Preferred)

Experience:

• Restaurant management: 1 year (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: One location

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