Job description
Assistant Front End Manager
Reports to: Front-end Manager
Broad Responsibilities:
The Assistant Front End Manager works as part of the front-end management team, to aid in the flow of the retail store, consistent with the short term and long-term goals of Staff of Life. The manager provides our customers with the highest level of service possible. The manager aids and supports the stores employees. This is FULL-TIME, evenings and weekend position. The assistant floor manager is expected to work most of their hours on the floor
Customer Service
- Assist the front-end in providing excellent customer service; Empower staff to use their best judgement.
- Be personally available for customer returns, feedback, and complaints.
Operations
- Responsible for closing the store: accounting for all drawers, closing the front end, and securing the warehouse.
- Respond to cashiers calls for change, and ANY OTHER ISSUES OR CONCERNS
- Answer the phone and respond appropriately
- Maintain building security including observing or confronting shoplifters
- Fill in for other managers vacations and illnesses
- Responsible for cash handling, balancing cashiers, and end of night deposit
Personnel
- Maintaining all policies including the dress code (name tags, aprons, hair tied up, etc)
- Discipline personnel when appropriate
Brand: Staff of Life
Address: 906 East Lake Ave Watsonville, CA - 95076
Property Description: Staff of Life - Watsonville
Property Number: 2
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