Job description

Assistant Manager

We are currently looking to add a new highly motivated Assistant Manager to our Wild Side Smoke Shop Team. We structure our team around our company’s core values; Professional, Accountable, Curious, High Energy, and Competitive. The Assistant Manager responsibilities include maintaining the company’s agenda in addition to working side by side with customers to determine their needs, answer their questions about our variety of products and recommend the best items for the customer's needs. You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as an Assistant Manager, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards.

Ultimately, the duties of an Assistant Manager are to build a positive culture alongside the Store Manager, achieve excellent customer service, while consistently meeting the store’s sales goals.

Assistant Manager Roles

• Leading, managing and holding their team accountable
• Weekly counts
• Negative Quantities/Open orders
• PO’s Accountability
• Reconciliations

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers needs and provide assistance and information on product features
• Welcome customers to the store and answer their questions
• Promote upcoming sales and raffles
• Maintain in-stock and presentable condition assigned areas
• Maintain proper stock levels via communication with our ordering managers
• Remain knowledgeable on products offered and discuss available options
• Process POS (point of sale) purchases
• Upsell products
• Ensure that company policies are being followed and upheld
• Opening and closing of the store front
• Build productive trust relationships with customers
• Comply with inventory control procedures
• Suggest ways to improve sales (e.g. on campus promoting, changing the store’s design)

Requirements

• Basic understanding of sales principles and customer service practices
• Proficiency in English
• Basic Math skills
• Working knowledge of customer and market dynamics and requirements
• Hands-on experience with POS transactions
• Solid communication and interpersonal skills
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Employee discount
• Health insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: One location

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