Job description

We are seeking an Assistant Operations Manager in Lake Hopatcong to help oversee our Operations Department.

During the ‘boating season’ you will be helping to guide daily activities of a team supporting boating club members, boat rental guests and slip customers. You will be involved in team development, guest relations, fleet care, and supporting other departments in the marina such as Sales and Service. In the ‘off-season’ you will support fleet decommission and recommission, improve marina systems and strategies, minor maintenance projects and efforts, and guest development efforts. This is a dynamic position integral in creating happy boaters. We provide you leadership, training, coaching, and great experiences.

The Assistant Operations Manager works in partnership with the Operation Manager and the entire Bridge Marina team to lead the delivery of Boating Club, Boat Rentals, Dock Slips, Gas Dock, Marine Store and Property(s) Management.

This role allows you to enjoy the outdoors, working with boats on the water, helping friendly people are happy to see you. The work efforts change with the season keeping work interesting and exciting. The boating seasons are lively, and the off seasons are traditional. This is a great role to advance and learn the boating industry and supporting skills, as well as an opportunity to advance in the field with us.

Our team is welcoming, engaged, caring and respectable and we are seeking new teammates who fit in this culture. You will receive significant support, as well as training in marine systems, boat handling skills, customer service, and numerous other skills to operate in the marine environment. Working in a marina, and Bridge Marina, is unlike other roles you may have had. You will have access to fun perks like 'staff events on the water', other boating opportunities, as well as rewarding times on and around the water working with a great team.

Some responsibilities are:

• Provide care and support to guests and teammates to ensure they are having safe, fun, and rewarding experience.
• Assists with seasonal, monthly, weekly, and daily care, safety, and administration for fleet of boats and marina facilities, its’ gear, and storage.
• Assist with direction and completion of general marina operational tasks, maintenance projects, and seasonal schedules to ensure the marina, fleet, and offices are effective, safe, and clean.
• Perform various season projects to improve systems, strategies, and the facility for subsequent seasons.
• Assist and oversee boat preparation including cleaning, system checks, safety, launching, hauling, and moving.
• Assists in the training and development of teammates match required culture of marina. Support training and performance of Operations Team to create a fast, friendly, safe service.
• Assist with scheduling and direct daily activities and assign specific duties.
• Communicate with guests to remain aware of current and future guest needs and to recommend additional services.

Some skills and characteristics for this role are:

• An interest working on and around the water.
• Good communication skills: interest and ability to clearly understand guest and team members needs as well as effectively communicating your directives and expectations.
• Ability and interest to be friendly, diplomatic, and polite with guests and team.
• Outgoing, positive, and supportive outlook, maturity, a strong work ethic, and enjoyment of helping others.
• Organization, managing projects and schedules.
• Management skills; responsible and accountable for self and for those you lead.
• Proactive planner and problem-solving skills.
• Familiarity with up to 25-foot single engine boats, familiar with boating rules and regulations.
• Basic mechanical awareness and reasoning.
• Responsibility of working independently as well as on a team and as a leader.
• Patience, empathy, determination, self-awareness, optimism.

Requirements

• Customer service experience
• Leadership or managerial experience; maturely leading or overseeing others.
• Valid clean automobile driver’s license.
• NJ Boating certificate and boating experience.
• Good health and great physical mobility
• Ability to pass a pre-employment background/drug screen.
• Work indoors and out in various weather conditions.
• Schedule: Jan-April schedule Tues-Sat. May-Sept any day of week. Oct-Dec Tue-Sat.

This position is a full-time year-round position with opportunity for advancement and growth. We provide health care benefits, retirement plan with company contribution, paid vacation, paid sick time, team events, and opportunity for additional rewards and perks such as boating access, winter holiday breaks, and more. Scheduling is 5-days a week Tues-Saturday from October through April and includes Sundays from May through September. Compensation is commensurate with experience. Salary range is $45,000-$55,000 per year plus gratuities and incentives.

P.S. Experience on and around boats is terrific and will allow you easier learning curve and faster advancement, although, extensive boating experience is not always required as we have trained many teammates newer to boating who are now essential parts of our team. If this specific position does not suit you - but our culture, industry and business do - please continue to send application including an indication of your area of interest or ability.

Bridge Marina does more than just boats; it’s a place where people come to learn to boat, to get on the water and to enjoy all the fun, entertainment and exploration boating can offer. We seek teammates who would enjoy working on and around the water, working with boats and boaters, and being around fun and energizing people. Each team member at Bridge Marina brings skills and passion to a fun, challenging and ever-changing environment on the water.

Bridge Marina inspires boaters of all abilities to get on the water. You can feel the energy and enthusiasm when you step onto our docks on a sunny summer afternoon. We have a team of diverse hospitality focused people who provide boat service, boat sales, boating club, boat training, boat rentals, slip services and more in Lake Hopatcong and Sandy Hook New Jersey. Our team and company provides one of the most unique and inspiring boating experiences in the industry.

Learn more about us online at www.bridgemarina.com or on Facebook, Instagram or TikTok @brigemarina. We look forward to connecting with you.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Tips

Ability to commute/relocate:

• Lake Hopatcong, NJ 07849: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you able to work Tues-Sat October-April, and five (5) day schedule including weekends May-September?

Experience:

• boating: 2 years (Required)
• management or leadership: 1 year (Required)
• Customer service: 1 year (Required)

License/Certification:

• boating certificate (Required)

Work Location: One location

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