Job description

Job Purpose:

Opus is a software and electronic hardware driven global leader in the Automotive Technology Service industry. Our mission is to make the world a cleaner and safer place by providing highly effective solutions for Vehicle Inspection and Intelligent Vehicle Support through innovative technologies, customer focus and operational excellence. Opus’s technologies and services help our state partners to meet strict US EPA Clean Air regulations by managing vehicle inspection programs, Vehicle Information Databases, and developing differentiated solutions for remote vehicle monitoring.

The Assistant Program Manager will assist in managing all aspects of the New York Vehicle Inspection Program (NYVIP), a Federally mandated vehicle emissions testing program inspecting annually over ten million vehicles throughout the state of New York. Opus Inspection provides a complete vehicle inspection program solution for the State of New York comprising of proprietary vehicle emissions testing software, hardware, database management, inspector certification training, on-site technical support, and customer service. The Assistant Program Manager will work closely with the Program Manager to ensure that all operational and contractual requirements of the NYVIP Program are within compliance at all times.

Duties & Responsibilities:

• Work closely with Program Manager, cross-functional teams, and assigned Project Managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
• Maintain organizational standards of satisfaction, quality, and performance across all functions and operations for the NYVIP team.
• Assist in managing facility operations and providing leadership, guidance, and support to Operations team.
• Ensure that the project team follows best practices and standard operation procedures for implementing existing or new technology.
• Coordinate with the Senior FSR to oversee the Field Service Department and approve PTO/timecards.
• Effectively manage both the Field Service and Operations teams for the NYVIP Program.
• Compile and review monthly and quarterly reports relating to the Field Service Department regarding output, performance, unit counts among other items.
• Coordinate with the Senior FSR & Help Desk Manager to investigate and resolve elevated customer & employee concerns.
• Ensure all project-related documents are properly updated and maintained.
• Regularly report out to the Program Manager on statuses for how projects are progressing, any roadblocks you may be encountering and proactively have a plan to resolve expected issues you may face.
• Track and report on program performance metrics.
• Assist in the recruitment and management of program staff.
• Conduct performance review and provide feedback to staff for improvements.
• Participate in program meetings and provide timely updates to the Program Manager.
• Review and maintain software testing scripts and enter DevOps tickets based upon findings.
• Gathers requirements for system enhancements and works with engineering team to develop, test and implement functional solutions.
• Identify risks and develop mitigation plans to help improve program efficiency and performance from an operational perspective.
• Assign new projects and tasks to team members based on their skill sets and experience.
• Recommend improvements to increase program operational efficiency and effectiveness.
• Assist in development of business proposals and contracts for new opportunities.
• Responsible for regional warehouse management, including setting preferred stock levels, auto-replenishment levels and schedules, cycle counts, quarterly and annual physical inventory counts, adjustments and process improvement.
• Champion an inclusive and comfortable work environment for all employees.
• Look to develop key performance indicators (KPI’s) for the operations team to improve program efficiency and performance.
• Performs other duties as assigned.

Requirements:

• 5+ years of experience in a management role required.
• Bachelor’s degree in Business Administration or related technical field, a plus
• Exceptional skills in leadership, time management, facilitation, and organization
• Proficiency in the MS Office Suite applications of Outlook, Work, Access, PowerPoint, and SharePoint.
• Ability to multitask and oversee several projects simultaneously
• Strong technical skills, such as knowledge of software programs and web technologies.
• Adept communication skills to include technical writing and oral presentations.
• NetSuite and Logistics knowledge is a plus.
• Strong attention to detail and problem-solving skills
• Proficiency in Excel to include performing data evaluation, formulas, and analytics.
• Travel may be required occasionally.

Qualifications:

• Flexibility to accomplish project deadlines and operational work, which may be outside of normal business hours.
• Prolonged standing, sitting, and walking required.
• Ability to use basic office tools and equipment.
• Driver’s License Required

Job Types: Full-time, Permanent

Pay: $75,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Compensation package:

• Yearly pay

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Cohoes, NY 12047: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Management: 5 years (Required)
• NetSuite: 1 year (Preferred)

Work Location: One location

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