TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Please note that at this time, TriNet requires colleagues reporting to TriNet offices, engaging in in-person activities (including off-sites) or engaging in TriNet sponsored business travel, to be fully vaccinated (as defined by the CDC) against COVID-19 or provide proof of a negative PCR test each week. TriNet will consider requests for reasonable accommodations for documented medical reasons and for sincerely held religious beliefs in accordance with applicable law.

TriNet is providing access to a mobile app for colleagues to submit proof of vaccination or negative test results. Please do not include proof of vaccine status or any indication of a possible request for an accommodation when submitting your application materials. If applicable, TriNet will follow up with you directly to request proof of vaccination and to discuss any potential accommodations.

JOB SUMMARY/OVERVIEW

Benefits & HR Services provides benefits and HR consulting, compliance and strategic initiatives to TriNet customers, WSEs and internal TriNet teams. The Benefits & HR Services team possess thought leadership as well as deep knowledge and expertise of Benefits and HR fields for our domestic and Canadian customers, enhancing the customer experience. This team ensures quality service and operational excellence within the parameters of the program and delivery standards. We collaborate with all TriNet groups to assess escalated matters resulting from technology through data integrity, and research, perform root cause analysis, and resolution for the best outcome for both TriNet and the customer. Benefits & HR Services provides unique and comprehensive solutions on issues customers experience with their unique needs.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Conduct initial analysis of reported errors
• Address system and data errors to ensure accurate processing and timely reporting of retirement contributions and remittance files
• Manage and resolves open cases in the CRM system with a high emphasis on timeliness and quality
• Initial review and assessment of issues to identify root cause and potential process improvement opportunities
• Deliver superior written and verbal customer service
• Resolve/process moderate to complex inquiries from customers and internal groups, escalating to internal expertise as appropriate
• Perform periodic audits to ensure accurate client and WSE data
• Provides support regarding compliance and regulatory requirements
• Process retirement plan setups for customer adopting onto MEP and Client Sponsored retirement plans.

JOB REQUIREMENTS AND QUALIFICATIONS

Education/Experience:

• Typically requires AA degree and a minimum of 1-2 years of related experience; or an advanced degree without experience; or equivalent work experience.

Training Requirements (licenses, programs, or certificates):

• NA

Level Description:

• Entry professional level. Assignments should be predominantly professional in nature.

Other Knowledge, Skills and Abilities:

• Strong interpersonal communications skills with the ability to communicate at all levels of the organization and influence others in pursuit of company goals.
• Excellent written communication skills
• Highly organized
• Ability to work well within a team in an office.
• Ability to maintain confidentiality of corporate data
• Ability to independently resolve issues
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Strong knowledge and understanding of both state and federal employment laws.
• Ability to adapt to a fast-paced changing business and work environment while managing multiple priorities

WORK ENVIRONMENT/OTHER INFORMATION (Travel required, physical requirements, on-call schedules, etc.)

• Minimal travel required
• Work in clean, pleasant, and comfortable office setting
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may be performed remotely anywhere within the United States.

As an applicant seeking to work in the state of California; city of Cincinnati; the state of Washington; Toledo, Ohio; state of Nevada; state of Connecticut; state of Maryland; or state of Rhode Island you are entitled to information about the salary range for this role. Please contact recruiting@trinet.com for further information.

COMPENSATION AND BENEFITS: For applicants in the state of Colorado or the state of New Jersey the salary range for this role is $55,600 to $61,160. A candidate’s final salary offer will be based on the candidate’s skills, education, and experience.

A candidate’s compensation may also include bonuses consistent with TriNet’s corporate bonus plan.

Additionally, subject to applicable eligibility requirements, TriNet offers permanent full-time employees a variety of benefits including medical, dental, and vision plans, life and disability insurance, a 401(K) savings plan, an employee stock purchase plan, eleven (11) Company observed holidays, PTO and a comprehensive leave program. Please click the following link for detailed information about our benefits offerings: https://www.trinet.com/documents/blt5b61a1040aae1904

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.