Job description
Hi, we're Oscar. We're hiring an Associate to join our Optimization, Enrollment and Billing team.
Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
About the role
As an Associate within our Optimization team, you will work with several departments across product, engineering, concierge to further guide the success and optimization of Oscar's Enrollment & Billing operations. You will ensure operational success on departments important to Oscar by breaking down complex problems, driving the development of process improvements, and facilitating support where needed to ensure sustainable solutions. You will work on projects defined by E&B leadership that involve Oscar's Enrollment & Billing systems & controls. You will influence the design and implementation of system configuration for our suite of tools for E&B operations.
You will report to the Manager, Enrollment & Billing Optimization.
This is a remote / work-from-home role. You must reside in one of the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote
The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $96,000 - $126,000 per year. The base pay for this role in all other locations is: $86,400-$113,400 per year. You are also eligible for employee benefits, and annual performance bonuses.
Responsibilities
- Oversee designs and prioritizes technical operations roadmaps working to implement and improve efficacy and efficiency of existing operational processes or unlock new capabilities
- Lead and cross collaborates on iterative problem definition and technical design/scoping to build solutions
- Use data to independently guide business decisions to impact strategy
- Identify risks; respond to and resolves issues/errors/escalations through investigation to produce insights for short/medium/long-term technology-enabled solutions
- Distills the requirements of new product and market expansions and designs automated workflows to reduce manual work requirements
- Support engineers, analysts and other Operations team members to resolve escalations through issue investigation to produce insights, training, and technical tooling
- Understand the operations ecosystem, technology and data models and its current strengths, weaknesses, and gaps.
- Maintain relationships with relevant partners as a representative of Insurance Operations
Qualifications
- A technical bachelor's degree or 4+ years of commensurate experience
- 3+ years experience in a technical role (QA analyst, PM, operations analyst, finance, consulting, and industrial engineering)
- 2+ years experience in Enrollment and Billing in an Health Insurance Company
- Some experience in analytics pulling data out of a database
Bonus Points
- 4+ years of work experience in health insurance and operations
- Technical proficiency in SQL and Python
- Experience coordinating with teams and external partners
- Experience designing and improving workflows and standing up operating procedures to mirror those
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care - an experience made whole by our unique backgrounds and perspectives..
Pay Transparency:
Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.
Full-time employees are eligible for benefits including: medical, dental, and vision benefits, paid holidays, paid vacation and sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Reasonable Accommodation:
Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
To protect the health and safety of our employees, we require any employee conducting in-person work* to be fully vaccinated against COVID-19 by their start date. If you are unable to be vaccinated due to medical or protected religious reasons, please reach out to our Benefits team at accommodations@hioscar.com to submit an accommodations request.
- Note: In-person work includes: employees required to work from our offices, employees conducting sales work in the field and employees conducting at-home or in-person visits with members.
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