Job description
D.R. Horton, Inc. is currently looking for an Assistant Customer Service Manager - IS. The right candidate will share responsibility with the Customer Service Manager for the overall performance and service provided by the Customer Service Department.
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Meet with homeowners and/or subcontractors to resolve warranty disputes
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Develop and continually update Customer Service Department policies and procedures and Homeowner's Manual
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Monitor, maintain, and enforce all budgets
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Set appointments with homeowners pertaining to items deemed not warrantable
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Manage a staff of customer service representatives and ensure that customers are retained and satisfied and that their needs are fulfilled
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Maintain total involvement with the training, communication, and development of all service personnel
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Review every service request, manage assignments, and offer preliminary guidance as needed to properly prepare the warranty service manager for working each claim
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Handle all warranty department bills
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Review all completed warranty request forms as they are returned to the office
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Generate reports to manage the current number of “outstanding” and “completed” warranty service requests per community per Customer Service Coordinator
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Track warranty expenditures per home per superintendent per quarter
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Design and implement improved processes and operational policies
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Recommend changes to products or services to fulfill customer needs
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Work toward lowering the average completion time for requests for homeowners
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Meet with homeowners and subcontractors to resolve issues as needed
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Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
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Able to travel overnight
Qualifications
Education and/or Experience
Bachelor's degree (B. A.) from four-year college or university;
Three (3) to Five (5) years related experience and/or training
Must have a vehicle and a valid driver's license
Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
Proficiency with MS Office and email
Strong ability to problem solve and multi-task; creative thinking for resolving issues or improving products
Good communication skills
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Medical, Vision and Dental
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401(K)
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Employee Stock Purchase Plan
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Flex Spending Accounts
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Life Insurance
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Vacation, Sick, Personal Time and Company Holidays
Job : Warranty
Job Posting : Apr 17, 2023, 12:00:00 AM
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