Job description

Job Description:
Summary/Objective
Serve as the ACA internal subject matter expert on implementation, management, and support of Atlassian’ s Suite of products including Confluence, JIRA Software and JIRA ServiceDesk software in support of multiple projects, including set-up and management of users, project roles, security, and plug-ins. Customize workflows for multiple projects, create custom fields, new issue types, workflow statuses, transitions, post-functions, field configurations, mandatory fields, and workflow schemes.

Essential Functions

• Establish and promote best practices for the usage of Atlassian tools and Plug-in’s
• Help guide and maintain the organization of data in Atlassian tools
• Advanced Project Configurations - Configure and customize Issue types, Jira workflows, Dashboards, Custom Fields, Screens, Permission Schemes, Notifications, Field Configurations and reporting
• Automation of recurring tasks to improved overall user productivity
• Work with business users to evaluate JIRA, Confluence and other plug-ins, determine licensing needs, perform testing, installation and configuration of the plug-ins
• Work with the server and database team to assure solid administration of the servers and MS-SQL environments supporting the Atlassian tools
• Confluence environment, space administration – Space creation and settings permissions for security
• Ability to write custom JQL (Jira Query Language)
• Integration experience on JIRA with Confluence with plugins
• Ability to construct custom dashboards using various filter types in JIRA
• Ability to integrate JIRA projects with Confluence Pages and construct Confluence pages
• Experience in performing Atlassian installations, migrations and plugin installation
• Experience with Jira Plug-in’s and integration with other applications via API calls
• LDAP integration experience
• Develop metrics dashboards and advanced filters in JIRA to provide end-users and business leadership with meaningful operational/performance metrics and status reports.
• Experience with Jira ServiceDesk and creating complex workflow, reporting and SLA metrics
• Implement Atlassian Tools upgrades, and partner with other IT staff to coordinate infrastructure maintenance and system migrations
• Advanced knowledge of JIRA tool and features, with excellent understanding of general administration and configuration to maximize efficiency in using the tool
• Strong understanding of business processes and experience leveraging JIRA to maximize and improve those processes
• Ability to work in a fast-changing, dynamic, and agile environment, including the ability to manage time and maintain an excellent work ethic
• Strong understanding of SDLC and agile methodologies
• Manage all JIRA enhancements and releases following a formal change management process
• Recommend and develop the overall JIRA technical strategy and road map
• Configuring and maintaining application links between JIRA Software, ServiceDesk and Confluence as well as other applications

Qualifications

• Bachelor's degree in Computer Science, Information Technology or other degree with technical emphasis or Equivalent
• 3+ years of experience with JIRA administration
• 2+ Years’ of experience server systems administration and best practices
• 3+ years’ experience in developing systems in JAVA, .Net or related technologies
• Excellent oral and written communication skills essential
• Strong analytical skills

Supervisory Responsibility
This position has no supervisory responsibilities.

Position Type/Expected Hours of Work
This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
American Credit Acceptance is an equal opportunity employer. EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, iCIMS.

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