About the Company:

Catalina Island Company, the resort operator on Catalina Island, is located 22 miles off the coast of southern California and offers an abundance of amenities including Descanso Beach Club and Canyon, Island Spa Catalina, Pavilion Hotel, Avalon Grille, state-of-the-art beachfront conference and meeting space Catherine’s Terrace, as well as Banning House Lodge & Villas, Harbor Reef Restaurant and Harbor Sands in Two Harbors. The Catalina Island Company boasts more than 25 activities and tours designed to introduce visitors to the island’s natural beauty and rich history including the Zip Line Eco Tour, East End Adventure, Undersea Expedition and many more.

We are committed to encouraging and developing our team in a world class environment and are continuously developing the products and services we offer to increase the standards on Catalina Island – “California’s Island Escape”.

The Role:

Under supervision of the Director of Descanso Canyon Activities, in accordance with the mission and vision of the Company, provides safe, informative and practical assistance for all customers. The main function, in addition to ensuring proper care of customer needs, is to create a professional and welcoming experience that each customer will remember and talk about for many years.

Responsibilities:

The Zip Line Base Camp employee is responsible for, but not limited to, the following essential duties:

• Use customer engagement skills to ensure a memorable experience for each guest.
• Assure the safety and wellbeing of guests and employees at base camp.
• Monitor base camp radio and coordinate services to make sure all employee and guest needs are fulfilled.
• Educate guests about Santa Catalina Island and its many activities.
• Prep, clean and store course components and gear.
• Ensure base camp area is clean, safe and well-maintained.
• Appropriately respond to and handle emergency situations.
• Support other department staff members as needed.
• Assist with property maintenance efforts.
• Attend required meetings and trainings.

  Check In Duties

• Welcomes approaching customers enthusiastically.
• Assists with tour check-ins, operates reservation and activity waiver software.
• Directs customers towards other basecamp amenities and waiting areas.

  Register Duties

• Welcomes and assists customers with lockers, shoe rentals, and other necessities.
• Operates tix.com software for all retail and reservation purchases.
• Emails purchased pictures to customers and responds via email to inquiries.
• Understands and operates Picsolve software and printing hardware.

  Climbing Wall Duties

• Daily inspection, opening and closing procedures of climbing wall and safety equipment.
• Fit harnesses and helmets correctly and supervise the use of all safety equipment.
• Assure the safety and wellbeing of each guest throughout each climb.
• Perform climbing rescues or retrievals when necessary.
• Assist other Zip line personnel when climbing wall is unattended.

Language Skills:

Ability to read, analyze and interpret general business periodicals, technical procedures, or governmental regulations. Ability to effectively respond to questions from managers, clients, customers and the general public. Bilingual English/Spanish preferred.

Physical Requirements:

• Must be able to walk and stand for up to 8 hours.
• Requires visual acuity and the ability to hear clearly in an outdoor environment.
• Must be able to lift and carry up to 20 lbs. on a regular and continuous basis.
• Must be able to lift between 50-100 lbs., occasionally.
• Must be able to bend, twist, stoop, squat, stretch and grasp on a regular basis.
• Requires manual dexterity to use and operate computer system and office equipment.

Work Environment:

Each Zip line Base Camp employee is required to work in a fast paced, professional, and team oriented work environment. The majority of the work is conducted outdoors in climates from 40 degrees Fahrenheit to 100 degrees Fahrenheit.

Alcohol & Drug Testing:

Employees may not arrive on duty under the influence of alcohol or drugs. Because this position is a safety sensitive position, employees will be subject to random alcohol and drug testing if it is suspected that an employee is at work under the influence of alcohol or drugs (including misuse of prescription medications).

Benefits:

We offer a highly competitive salary with health, dental life, 401K Match, vacation and sick benefits for all Full Time regular positions. Both Full Time and Part Time positions receive discounts in F&B outlets in the company and discounted hotel rooms and activity tours.

Minimum Qualifications:

• Must be able to communicate effectively with both adults and children in both group and individual settings
• Must be able to handle stressful situations calmly and effectively
• Must be able to handle various tasks in a creative and motivated manner
• Must have a great attention to detail to ensure safety and overall positive guest experience
• Must have excellent interpersonal, verbal and written communication skills

Education and/or Experience:

• High school diploma or general education degree (GED).

Prior experience with outdoor recreation, athletics, educational roles and/or zip lining.