University Staff

Description

University of Colorado | CU Anschutz Medical Campus

School of Medicine | Dean’s Office, Community Practice Division

Official Title: Health Care Entry Professional

Working Title: Behavioral Health Coordinator - Department of Psychiatry

Position #00804298 – Requisition #28106

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date. Information regarding this requirement, and exemptions can be found at:

Exemptions vary by campus location/department.

Campus/Unit-Specific Exemptions:

• Anschutz Campus – Accommodations may be granted for medical or religious reasons.
• Denver Campus - Exemptions are allowed for medical, religious, or personal reasons.
• Consolidated/Central Services Administration – Accommodations may be granted for medical or religious reasons.

The University of Colorado Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.

The University of Colorado Anschutz Medical Campus is a world-class medical destination at the forefront of transformative science, medicine, education and patient care. The campus encompasses the University of Colorado health professional schools, more than 60 centers and institutes, and two nationally ranked independent hospitals - UCHealth University of Colorado Hospital and Children's Hospital Colorado - that treat more than two million adult and pediatric patients each year. Innovative, interconnected and highly collaborative, the University of Colorado Anschutz Medical Campus delivers life-changing treatments, patient care and professional training and conducts world-renowned research fueled by over $650 million in research grants. For more information, visit www.cuanschutz.edu.

The School of Medicine Dean’s Office, Community Practice Division has an opening for a full-time University Staff (unclassified) Behavioral Health Coordinator position.

Position Summary

The Behavioral Health Coordinator is the first point of contact for patients, families, and referral sources seeking treatment in the Department of Psychiatry. This position works closely with others in the department and may interact with other entities across CU Medicine and its affiliates in the community. The Behavioral Health Coordinator offers operational, clerical, and administrative support for clinical management faculty and staff. This position also facilitates appropriate referrals to providers in the department as well as outside resources across Colorado communities based on the nature of the problem.

Examples of Work Performed

• Screen incoming inquiries from patients and referral sources.
• Schedule initial appointments and offer referrals to external providers when necessary.
• Enter data in electronic medical record and other databases as needed.
• Assist in organizing the front desk receptionist: scheduling, referrals, and patient representative function.
• Assist the practice management faculty and staff in order to coordinate and execute complex and confidential office projects by using independent judgment.
• Serve as a representative for the Clinical Director and Director of Psychotherapy Services/Clinical Program Manager, as needed.
• Develop databases as needed for tracking VIP patients, repeat visits/consults, no shows, etc.
• Coordinate and plan strategic retreats, updates, and annual meetings.
• Acts as a point of contract for faculty and staff regarding office related needs/issues.
• Responsible for identifying processes in order centralized functions and for daily problem solving.
• Perform administrative clerical duties for the practice management faculty and staff:
  • Assist in developing office procedures, operations, and standards; and evaluating office. production and quality.
  • Prepare summary administrative reports for clinical and executive meetings.
  • Type and process correspondences related to projects as assigned.
  • Prepare treatment manuals and other clinical materials.
  • Maintain calendars, files, records, and data.
  • Attend assigned meetings to assure that proceedings are summarized and efficiently distributed to those in attendance so that actions may be implemented and monitored.
• Assist in the design and implementation of general office and administrative operations.
• Create and revise office procedures; write office procedure manuals; design forms.
• Establish general office record systems and resource libraries, including content of files, coding schemes, access, and disposal; compiling and formatting the content for program materials.
• Maintain medical records and disseminate patient information/correspondence according to HIPAA regulations.
• Maintain and monitor maintenance among others in the practice of the confidentiality and privacy of patients.
• Cross-train and be able to back up the key receptionist duties including contact with the public, preparation of cash deposits; responding to prescription refill requests; and posting all charges, including all corrections, additions, and deletions.
• Provide administrative coverage for the clinical program staff.
• Assist clinical and executive staff with clerical functions, such as writing and mailing letters, copying, preparation of clinical manuals, managing patient group rosters, etc.
• Work with department’s Faculty Affairs Manager to assist with any provider licensing or credentialing needs.
• Maintain credentialing and competency files for clinic practices.
• Coordinate and manage clinical and staff meetings.
• Assess current scheduling processes and assess process improvement opportunities.
• Must be able to recognize and respond appropriately to urgent/emergent situations according to protocols.
• Adheres to employer work practices, policies and procedures, including office and state protocols.
• Documents work processes as required.
• Performs duties and tasks assisting with clinic operations, such as completing patient visit records, maintaining departmental logs, answering telephones and taking messages, checking in patients, and scheduling patient appointments.

Personal Relationships

• Must be able to establish and maintain effective working relationships with managers and colleagues.
• Must be able to maintain a high level of adaptability and excel with interpersonal skills.

Physical Requirements & Working Conditions

The physical demands, work environment factors and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequency:

• N= Not at all
• R= Rarely: Less than once an hour
• O= Occasional: 1-4 times/hour or up to 1/3 of the shift
• F= Frequent: 5-12 times/hour or up to 2/3 of the shift
• C= Constant: More than 2/3 of the shift

• Position requires the ability to work in multiples spaces (on and off site)

Note: This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.

Minimum Qualifications

• Bachelor’s Degree in psychology, social work, or other behavioral health discipline from an accredited college or university required.

Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year for year basis.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications

• Master’s degree in psychology, social work, or other behavioral health discipline from an accredited college or university.
• 2+ years of administrative services experience, which includes 1 year of patient intake coordination.
• 4+ years working in mental health related field or medical office management experience or medical practice setting.
• EPIC experience.
• Bilingual, Spanish-speaking.
• Experience with MS Office: Outlook, Power Point, Word.
• Experience with Kronos.

Conditions of Employment

• Current Basic Life Support (BLS) for Healthcare Providers issued by American Heart Association or American Red Cross healthcare provider level CPR certification or completed within 90 days of hire

Knowledge, Skills, & Abilities

• A patient/customer-oriented focus is critical for telephone triage and scheduling.
• Ability to maintain positive working relationships with many providers, who have many responsibilities other than patient care.
• Ability to coordinate, prioritize and implement prioritize multiple demands.
• This individual is responsible for the timely and appropriate management of, access to, scheduling and authorization of Depression Center clinical services.
• Computer proficiency and knowledge of office management practices and techniques is required.
• Demonstrated ability to assemble and analyze information for reports or special projects, to make sound judgments, to act independently, and to maintain positive working relationships.
• Must have excellent communication skills, both oral and written.
• Advanced working knowledge of Microsoft Office Products—Word, Excel, Access, and Power Point.
• Demonstrated ability to manage an office or a function within an office independently.
• Knowledge of and the skills necessary to conceptualize, organize and implement office management functions independently, such as evaluating office production and quality, and policies and procedures writing.
• Both written and oral communication both externally and internally will be key in this position the primary purpose of which will be information sharing. Because this person may be the first contact many external sources have with the Depression Center, good communication skills will be key to position.
• Demonstrated ability to work effectively with a diverse population and commitment to advance diversity and inclusion. Demonstrated ability to work effectively with a diverse population and commitment to advance diversity and inclusion.

Salary and Benefits

The starting hiring rate (or budgeted rate) for this position begins at $51,378 per year.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Benefits:

Total Compensation Calculator:

Diversity and Equity

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@ucdenver.edu.

The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community, and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Special Instructions to Applicants : Required Application Materials: To apply, please visit: Application Materials Required : Cover Letter, Resume/CV, List of References Application Materials Instructions : Application Deadline: Applications are accepted electronically ONLY at www.cu.edu/cu-careers. Review of applications will begin immediately and will continue until the position is filled. PLEASE NOTE: Candidates will be responsible for travel expenses related to the interview process and any relocation expenses, if applicable.

Job Category : Health Care

Primary Location : Aurora

Department : U0001 - DENVER & ANSCHUTZ MED CAMPUS - 22003 - SOM-DEAN DO CPD - PSYCHIATRY

Schedule : Full-time

Posting Date : Nov 8, 2022

Unposting Date : Ongoing

Posting Contact Name : Laura Estrada

Posting Contact Email : Laura.estrada@cuanschutz.edu

Position Number : 00804298