Job description
Mecklenburg County is a rural community nestled between the mountains and shore of Virginia. It borders North Carolina, is central along the border, and is home to water recreation on the John H. Kerr Reservoir/Buggs Island Lake.
Mecklenburg County Department of Social Services is one of the Commonwealth of Virginia’s 120 local departments of social services. Our purpose is to ensure that our most vulnerable citizens experience sustainable safety, food security, healthcare, self-sufficiency, and permanency. We are a locally-administered, state-supervised agency in partnership with the Virginia Department of Social Services.
This recruitment effort is intended to fill multiple vacancies in the capacity of Benefit Programs Specialist I or II. Mecklenburg County Department of Social Services is seeking highly-motivated individuals with a desire to provide quality customer service in the space of eligibility determination for financial assistance programs administered by the department.
Mecklenburg County Department of Social Services is one of the Commonwealth of Virginia’s 120 local departments of social services. Our purpose is to ensure that our most vulnerable citizens experience sustainable safety, food security, healthcare, self-sufficiency, and permanency. We are a locally-administered, state-supervised agency in partnership with the Virginia Department of Social Services.
This recruitment effort is intended to fill multiple vacancies in the capacity of Benefit Programs Specialist I or II. Mecklenburg County Department of Social Services is seeking highly-motivated individuals with a desire to provide quality customer service in the space of eligibility determination for financial assistance programs administered by the department.
Positions will be filled by Benefit Programs Specialist(s) I or II. Benefit Programs Specialist I represents the entry level in the occupational group, working under close supervision while in training to determine eligibility for multiple assistance programs. Benefit Programs Specialist II represents the full performance level in the occupational group.
Core responsibilities of the incumbent will include, but are not limited to:
- Interviewing and otherwise collecting data for eligibility determination
- Conducting redeterminations
- Interpreting and explaining policies, including but not limited to customer rights and responsibilities and the temporal nature of the receipt of benefits
- Evaluating special circumstances, employability, and potential sources of income
- Evaluating and substantiating information accuracy whenever reasonable and necessary
- Case managing/monitoring for change reports and fraud
- Acting on determinations and changes with a sense of urgency
- Identifying opportunities for intra- and interagency collaboration for client services
- Utilizing a PC, software, and other technology to execute job responsibilities, including manual and automated calculations
- Ensuring accuracy in work as well as consistency to facilitate compliance
Minimum Qualifications
- Some knowledge of: basic human behavior; mathematics to calculate percentages, formulas, and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation
- Skill in: operating a personal computer and the associated office and agency software
- Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact, and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality, and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations
Preferred Qualifications
- High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
- Working knowledge of financial assistance programs sufficient to determine/re-determine eligibility for benefits
Special Requirements
Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check. Other background checks prior to employment may be required for certain positions.
Recruitment is conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions.
We honor the Commonwealth’s veteran’s hiring preference.
Recruitment is conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions.
We honor the Commonwealth’s veteran’s hiring preference.
Special Instructions to Applicants
This website should provide a confirmation receipt when an application/resume is submitted for consideration.
Interviews are based solely on the information within the application/resume.
Please refer to your RMS account for the status of your application/resume for this position.
Each applicant is encouraged to provide a thorough list of his/her employment experience and qualifications on his/her application/resume.
Applications/resumes for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand-delivered applications will not be accepted.
Interviews are based solely on the information within the application/resume.
Please refer to your RMS account for the status of your application/resume for this position.
Each applicant is encouraged to provide a thorough list of his/her employment experience and qualifications on his/her application/resume.
Applications/resumes for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand-delivered applications will not be accepted.
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