Summary:

The Community and Patient Outreach Coordinator will conduct targeted outreach and facilitate access to care for underserved populations, including families with children and teens, postpartum mothers, immigrants and others, in Ulster County. The Community and Patient Outreach Coordinator will serve as an advocate and liaison between the Institute and community agencies and the populations served. The Community and Patient Outreach Coordinator will also assist with scheduling appointments, provide health education and information, provide referrals to needed services, support and follow-up. This position largely supports the work of the Institute’s grant-funded Building a Trauma Resilient Kingston & Beyond initiative.

Requirements:

• Develops and maintains relationships with community organizations, schools, etc and assists with community activities that support the goals of the organization. May include identifying and preparing Institute staff to participate in community events.
• Participates in county, city and other coalitions to promote the Institute and identify opportunities for collaboration.
• Links community residents to primary care and other services at the Institute’s health centers.
• Schedules appointments for follow-up, and provides assistance and/or referrals for essential support services such as, but not limited to, housing, financial aid, food stamps, Medicaid, emergency food, WIC, clothing, transportation and day care.
• Conducts outreach to targeted patients of the Institute via telephone, mail, or messages through our patient portal.
• Communicates with Institute providers to support care for patients with high Adverse Childhood Experiences (ACEs) scores; follows up with patients to provide referrals and support as needed.
• Maintains patient confidentiality and complies with HIPAA guidelines.
• Assists with special projects as needed.
• Demonstrates strong interpersonal, organizational, communication, and customer service skills
• Must be detail-oriented and able to work with highly confidential information independently
• Demonstrates computer proficiency in MS Word, Excel, Internet
• Knowledge and experience with communities affected by poverty, homelessness, substance abuse, sexual and domestic abuse, incarceration, etc

Qualifications:

• High school diploma or equivalent; college degree a plus
• Customer service experience preferred
• Medical office based experience preferred
• Health and Human Services experience preferred
• Community work experience preferred
• Problem solving, innovative, critical thinking skills
• Bilingual Spanish and English
• Basic computer and internet navigational skills
• Computer literacy with Windows-based operating systems and MS Office applications (Word, Excel, Outlook, Powerpoint)
• Familiarity with electronic health records (EHR) technology

Equal Employment Opportunity/Affirmative Action:

The Institute for Family Health is an Equal Employment Opportunity Employer. This job summary is intended to be brief and may not list all the duties and functions required, however, it does highlight the essential requirements. Nothing outlined in this job summary is to be construed as an express or implied contract of employment.

Please visit www.Institute.org for more information.