Job description
JOB TITLE: Bilingual Customer Service Team Member
LOCATION: Denver, CO 80238
DAYS: Monday – Friday
HOURS: 7:30 AM – 4:30 PM
DAYS: Monday – Friday
HOURS: 7:30 AM – 4:30 PM
WOW! Real Floors is now the #1 multi-family flooring provider in the country - and we have an immediate opening for a BILINGUAL CUSTOMER SERVICE REPRESENTATIVE in Denver!
JOB OVERVIEW:
Are you an experienced, bilingual (English/Spanish), customer-focused support professional? Do you want to join a fun, high energy team?
The successful candidate will perform a variety of functions such as inputting new orders that come in via phone, email and through our online customer portal. The keys to your success will be:
- Your positive, "can do" attitude and commitment to supporting the team
- Your talent for getting along with diverse personalities
- Your highly accurate data entry skills and your attention to detail
- Your knack for easily handling frequently changing priorities
Our ideal candidate is a proactive problem solver - if something needs to get done, you take the initiative to pitch in; the phrase "it's not my job" is not in your vocabulary! The right person wants to shine both as an individual contributor and as a strong team player. He/she easily learns new computer systems with on-the-job training. Experience with Microsoft Word and Excel, and Gmail is a plus, but is not required.
COMPANY OVERVIEW:
Real Floors, Inc. has been recognized as a Top Workplace for 8 years in a row! We have a strong, positive, family-oriented culture. We highly value our employees, and we provide amazing benefits! For 40+ years, we have provided flooring installation services to the multi-family industry (apartments, student housing), and more recently to the growing Single Family Rental Homes market. We are now the largest multifamily flooring supplier in the US, and we are looking for great people to join our flooring family!
Real Floors, Inc. has been recognized as a Top Workplace for 8 years in a row! We have a strong, positive, family-oriented culture. We highly value our employees, and we provide amazing benefits! For 40+ years, we have provided flooring installation services to the multi-family industry (apartments, student housing), and more recently to the growing Single Family Rental Homes market. We are now the largest multifamily flooring supplier in the US, and we are looking for great people to join our flooring family!
RESPONSIBILITIES:
- Process new orders received via telephone, email and our online customer portal.
- Answer calls from customers; provide appropriate solutions and alternatives.
- Ensure that all material and labor billing is accurate and aligns with corresponding orders.
- Ensure that all required documents are scanned into our system daily.
- Communicate and coordinate with internal departments (Operations, Sales, etc.) regarding any issues with orders (measurement requirements, etc.).
- Other duties as assigned.
QUALIFICATIONS:
- Required: Bilingual fluency in English and Spanish (verbal and written)
- 2+ years of experience providing phone-based customer support.
- Ability to accurately perform data entry while speaking on the phone.
- Detail oriented, self-motivated and organized.
- Proactive problem solver – takes initiative to identify, research and resolve problems as they arise; willing to help others when needed to solve issues.
- Able to correspond effectively and professionally via email.
- Experience with Gmail, Google Docs, Sheets and Shared Drive is a plus.
- RollMaster and/or flooring industry experience is a plus, but is not required.
AMAZING BENEFITS:
- Health Care Insurance
- Paid Time Off (PTO) - Vacation, sick & personal time / Paid Holidays
- Company-paid Life insurance / Disability Insurance
- Dental & Vision Care Insurance options
- 401(k) Retirement Savings Plan + company match
NOTE: Principals only. Recruiters, agencies and other third parties should not contact our company with unsolicited services or offers.
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