Job description
UNITED WAY NORTHWEST INDIANA
JOB DESCRIPTION
BILINGUAL LEVEL UP NAVIGATOR
POSITION TITLE: Bilingual Level Up Navigator
REPORTS TO: Level Up Program Director
ACCOUNTABLITY: Community Impact Team
STATUS: Full-time, 40 hours/week, some weekend and evening hours required. Exempt + benefits (paid vacation and sick leave, health insurance, life insurance, retirement and more)
WORK STYLE: Hybrid- may include up to 20 % local travel, some weekend and evening hours may be required to meet clients. Must have proof of car insurance.
POSITION SUMMARY:
The Level Up program is an initiative focused on supporting struggling, working residents on the path to long-term financial stability. The navigator will lead client engagement to help participants successfully complete the program and achieve their goals.
RESPONSIBILITIES:
- Work with client recruiter and program coordinator to successfully onboard clients.
- Help clients set and achieve goals. Guide and support clients through program.
- Meet with clients a minimum of once per week to discuss status of work, training/education, budget, childcare needs, basic needs and other family needs as applicable. If in need of assistance, assist in locating and accessing.
- Refer clients to community services as needed (rent/mortgage, food, mental health supports, etc.).
- Work with financial wellness navigator to assure clients complete all financial education, such as budgeting and achieving goals around saving.
- Help clients research and identify the appropriate education/job training to meet personal and financial goals as needed.
- Complete all assessments and touchpoints in a timely manner; log all assistance, goals and assessments in casework management system.
- Provide weekly status reports to Level Up Program Director.
- Work with the team to develop and attend Level Up client meetings.
- Work with key workforce development organizations and local service providers.
- Work cross-functionally with other staff members and departments to execute all assigned tasks.
- Represent organization at organization and community events as needed.
- Other duties based on client need or as assigned.
QUALIFICATIONS:
- Bachelor’s degree or equivalent experience.
- Previous experience in a client-facing, social work or customer service role, case management experience a plus.
- Problem solving & critical thinking skills; ability to handle ambiguity and uncertainty.
- Ability to self-manage, work in a fast-paced environment, and establish strong internal and external relationships.
- Bilingual in Spanish
- Proficient computer skills and knowledge of relevant software, particularly Microsoft Office Suite, online meeting platforms (i.e. Zoom) and web platforms.
- Excellent written and verbal communication skills.
- Ability to work well with a team.
- Detail-focused, strong cross-functional project management skills, and ability to handle multiple projects/responsibilities at once.
- Flexible schedule, need availability on some evening or weekend hours.
- Preferred:
- Possess a working knowledge of service providers, including State, Federal and Local assistance.
- Knowledge of Northwest Indiana communities and their unique characteristics, demographics & needs.
- Established relationships with communities and/or community stakeholders. Desire to continually learn and improve and the ability to provide and accept feedback.
- Dedication to supporting and furthering diversity & inclusion inside and outside of the organizations.
EQUAL OPPORTUNITY EMPLOYER: We do not discriminate against age, sex, gender, pronouns, race, disability, pregnancy, marital or parental status, political ideology, creed, sexual orientation, or religious background, etc. Your ability and passion are infinitely more important to us
CORE COMPETENCIES:
- Mission-focused
- Results-driven
- Brand-steward
- Strategic collaborator
- Effective and engaging communicator
- Critical thinker and creative problem-solver
- Efficient planner and implementer
WORK ENVIRONMENT: Typical office environment with minimal noise from office equipment i.e., printers. Frequently employee must drive to fulfill requirements of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Job Type: Full-time
Pay: $48,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Valparaiso, IN 46383: Reliably commute or planning to relocate before starting work (Required)
Work Location: Hybrid remote in Valparaiso, IN 46383
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