Job description

Talkiatry’s mission is to transform psychiatry with accessible, human, and responsible care.

We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.

60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low and paperwork is unduly burdensome. With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine.

About the role:

The Billing Analyst will support our users with the EHR application (eClinicalWorks) and companion products. Working closely with Operations, Training, Business Analysts, Technical Support and Managers, the Billing Analist provides end user support related to the application, general how-tos, and technology basics. The primary focus of this role is to liais between Revenue Cycle Operations and Clinical Informatics teams as it relates to the optimization of billing functions within eCW.

The Billing Analyst will utilize eClinicalWorks, M365, JIRA, ZenDesk and other related applications and systems as appropriate. The knowledge requirements of this position include an understanding of the EHR (eClinicalWorks) functionality and workflows in a private healthcare practice setting, knowledge of decision criteria, and applicable organizational processes to support all assigned tasks. In this role, a successful candidate will provide technical expertise and application level support for various RCM modules and Operational initiatives.

You will:

· Attend weekly meetings with Revenue Cycle Management team to trouble shoot billing issues and identify trends / root causes

· Regulate downstream revenue impact from patient care coordinators to an established clinical workflow

· Provide prompt, courteous first through third level EHR related customer support via phone, email, MS Teams and remote assistance. Must meet SLA requirements.

· Assign claims, NPI and Tax ID mapping, insurance table mapping, eligibility mapping, fee schedule mapping, troubleshoot claims issues, and optimize billing features the team is currently not using

· Assist staff with operation and functionality of EHR related software, supporting applications, workflows, incidents, and requests

· Must have the ability to answer queries and resolve issues with software applications and escalate or close tickets, as necessary

· Provide support for troubleshooting, approval, analysis, and reporting as part of Request, Incident, Problem, and Change Management

· Promptly escalates trending issues to Application Support Specialist and management as appropriate

· Responsible for analysis and documentation of reported issues, issue resolution(s), and procedures in the forms of trouble tickets and Knowledge Base Articles

· Assist in maintaining data quality of patient records

· Assist with maintaining user lists and document management in Teams\SharePoint sites, to support collaborative knowledge management as required

· Assist with maintenance of EHR related Inventory, Comprehensive Testing, and Troubleshooting documents. Includes attending SAM meetings.

· Assist with comprehensive testing of updates, changes, etc. and documents testing process outcomes

· Consistently participate in activities around planned and unplanned maintenance requirements, including outages, troubleshooting and system upgrades

· Assist with applications and companion products are fully and successfully tested in both production and non-production environments for all changes, upgrades, fixes, and activations

· Assume responsibility and demonstrates initiative; Works collaboratively and constructively with team members, able to balance multiple work streams with moderate complexity

· Monitor system uptime including any disruption to scheduled jobs; notify management of trends requiring attention

· Engage in activities to remain current as well as enhance technical skill level

· Occasional on-call and after-hours responsibilities as required

You have:

· Expert proficiency in eClinicalWorks support to include: basic workflow support, testing, troubleshooting, analysis, and first through third-level support functions

· Possession of intimate knowledge of Revenue Cycle processes to aid in application build for operational requests

· Billing configuration experience end to end within eCW: pulling specific reports, scheduled jobs, to work queue dashboards

· Provider and user account provisioning experience

· Experience with eClinicalWorks support technicians and respective MyeCW Case submission and tracking

· Experience with working in, and knowing the differences, with Production vs. non-production environments

· Experience with testing related to upgrades, patches to EMR, EXE, plugin, and companion products

· Aptitude to learn and master new support and help desk tools, systems, and solutions

· SDLC and IT governance methodologies understanding

· Mastered eCW Client installations (EXE, Plugin, Web) with emphasis on plugin usage.

· Managed eCW Logs and data for specific provider, staff, and patient information (including eBO)

· 3+ years’ experience with progressive responsibility in a related field

· Knowledge of HIPAA, previous training and\or related certification

Also nice to have:

· Bachelor's Degree in Health Information Systems, Business, or a related domain.

· eClincialWorks Certification or expert level proficiency

· Proficiency in Excel, IBM Cognos a plus

· Knowledge of basic computer troubleshooting including OS, Hardware, and software, and networking a plus.

· Industry or other certifications a plus: ITIL; HIT; Security; Microsoft; Zendesk; EHR; etc.

Why Talkiatry:

· Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care

· Collaborative environment: be part of building something from the ground up at a fast-paced startup

· Flexible location: work where you want to, either remotely across the U.S. or from our HQ in NYC

· Excellent benefits: health insurance 100% covered on day one, 401k match with match, generous PTO plus paid holidays, paid parental leave, and more!

· Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands

· It all comes back to care: we’re a mental health company, and we put our team’s well-being first

At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.

We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

Job Type: Full-time

Pay: $90,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: Remote

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