Job description

Nucleus Healthcare is seeking an experience Billing Team Lead location in Glen Allen, VA.

Shift: 8am - 4:30pm, Monday - Friday

Pay: $23.00 - 25.00 per hour, based on experience

Position Overview: The Billing Team Leader is responsible for communicating company goals, ensuring compliance with standards, and deadlines to the team. Motivates team members and assesses performance. Provides guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum.

Specific Responsibilities:

• Manages the day-to-day operations of the team.
• Motivates the team to achieve organizational goals.
• Develops and implements a timeline to achieve targets immediately.
• Delegates tasks to team members and monitors for execution.
• Conducts training of team members to maximize their potential while aligning strengths and skillsets with job requirements.
• Empowers team members with skills to improve their confidence, knowledge, and communication skills.
• Exhibits strong communication skills and positive attitude with internal (team members, other departments, and leadership) and external customers (patients, clients, insurance companies, vendors, and employers).
• Alerts the Billing Supervisor and/or the Manager Lab Revenue Cycle of any anomalies with the integrity of contracts and/or contract databases.
• Develops strategies to promote team member adherence to company regulations and performance goals.
• Conducts team meetings to update members on best practices and continuing expectations.
• Generates and shares comprehensive and detailed reports about team performance, company related objectives, and deadlines.
• Informs the leader of consistent issues as they occur and make recommendations to improve departmental quality outcomes.
• Provides quality customer service including interacting with customers, answering customer inquiries, and effectively handling customer complaints.
• Assists management in the development and implementation of new policies and procedures.
• Manages unbilled claims; research and resolve issues as appropriate.
• Manages credit and adjustment reports.
• Navigates through 3rd party payer rules and regulations.
• Maintains current knowledge of payer regulations.
• Assists with maintaining accounts receivable days within designated goal.
• Performs the correct revenue cycle process (i.e. billing or payment posting functions) to adjudicate claim within payers timely filing guidelines.
• Manages rejections from clearinghouse.
• Coordinates activity with internal and external customers and serves as primary contact person for issues relating to revenue cycle.
• Selects priorities and organizes work and time to meet them in order of importance.
• Performs office related support tasks, clerical duties and/or general office duties which may include creating reports, typing, filing, faxing, answering telephones, taking messages, and making copies.
• Participates as a team member by performing additional assignments not directly related to the job description when workload requires and as directed by management.
• Projects/Maintains a positive attitude and conducts his/herself in a manner conducive to improving the working environment and morale and supporting leadership initiatives.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines and regulations.
• Demonstrates attention to detail, initiative, and judgment.
• Exhibits poise, tact, and compassion dealing with patients and clients.
• Performs other duties and special projects as assigned.

Education and Experience:

• High School Diploma or equivalency diploma
• 2+ years' experience in a position meeting and communicating with the public.
• 2+ years of billing, payment posting, or A/R experience in a healthcare setting.
• Work requires motivational skills and the ability to develop, implement, and assess performance metrics.
• Experience analyzing company needs, employee development, and goal setting.
• Instructional experience in a group business setting preferred.
• Strong understanding of goals and standards for customer service.
• Investigative mind and strong research skills.
• Thorough knowledge of various kinds of Microsoft office software.
• Work requires advanced reading, writing and oral communication skills.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
COVID vaccination required.

Experience:

• Medical billing: 2 years (Preferred)

Work Location: One location

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