Job description
JOB SUMMARY
Responsible for assisting the manager in the day-to-day operations of the Bowling and Arcade areas, including supervision of staff, operational programs, policies, fiscal management, tournaments, leagues, etc.
ESSENTIAL JOB FUNCTIONS:
- Ensures customer satisfaction through prompt, efficient and friendly guest service.
- Work in conjunction with the Bowling Manager.
- Helps to develops, implement and administer the bowling/arcade policies and procedures.
- Supervision of bowling/arcade staff to include hiring, scheduling, leave approval, performance counseling, evaluation, training, operational orientation and staff development.
- Under the direction of the bowling manager, leads by example by developing a teamwork environment that supports the goals of the resort.
- Promotes effective communication with leads, co-workers and subordinates through regular staff meetings, co-worker/management/supervisor team meetings and other forms of communication.
- Facilitates training and conducts periodic re-training or cross training as needed.
- Reviews and monitors daily cleaning logs to ensure all items are complete. Conducts routine quality assurance reviews to ensure that all cleaning and sanitizing are done to standards.
- Complies with regulatory laws, WRC Employee Handbook, Fiscal Management policies, department policies and procedures, safety codes, etc.
- Organize league functions and events as needed.
- Will help guide staff in problem solving situations and resolving conflict with guests or staff quickly and efficiently.
- Provides input regarding procedures and policies for specific operations as needed or directed by management.
- Keeps Bowling Manager apprised of employee issues, operational concerns and business needs.
- At direction of Manager, will provide proper training and work on the development of staff and correct performance actions as necessary.
- Maintains a working knowledge of WRC operations, programs, promotions, events and services.
- Participates and attends designated meetings, training, activities, etc., as directed.
- Ensures that operation of equipment, tools and materials are handled in a safe manner.
- Promotes a clean, safe and healthy work environment for employees and guests, and promptly reports all concerns to supervisor.
- Will help oversee the maintenance of the arcade machines and bowling equipment to ensure proper operation.
- Promotes internal guest service standards through courteous and respectful behavior.
- Represents Family Entertainment Center and WRC operations and interests, in a professional, proactive manner at all times.
- Promotes internal guest service standards through data received from sales, InfoSearch and Customer Comment Cards, etc.
- Responds to guest concerns, received from Manager, in a timely and respectful manner via email, letter, phone and InfoSearch.
- Other duties as assigned.
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