Job description

Silk Bridal Easton, LLC.Is looking for an extremely personable individual to be our Bridal Sales and Customer Service Lead. The ideal candidate has a passion for the wedding industry, a “roll up your sleeves” attitude, an attention to detail and a true desire for creating an incredible experience for our customers. As we grow, we are looking for someone that is comfortable working in a fast-paced environment and has a strong desire to grow with us in the long term.

This position will start Mid January 2023.

DUTIES &RESPONSIBILITIES

• Working diligently with the entire team to meet or exceed showroom sales goals, and other key success metrics such as conversion rate, average order value, average items per order
• Build strong staff job results by coaching, training, counseling, and disciplining employees; planning, monitoring, and appraising job results
• Assist in recruiting, selecting, orienting and training employees for home store, as well as other stores
• Display a strong understanding of product knowledge, company policies, store operations, and company operations
• Be responsible for smooth store operations, such as making sure to follow up on outstanding payments, handling unsatisfied customers, making sure orders are correctly inputted and submitted in a timely manner, making bank deposits for cash sales and submitting request for store supplies and inventory needs in a timely manner
• Protect employees and customers by providing a safe and clean store environment
• Be able to successfully sell brides when short-staffed or additional assistance is needed
• Collaborate and work with Sales Manager and other managers to support in overall Company growth, process improvement and customer experience enhancements
• Create employee work schedules and verify hours worked and payroll.

QUALIFICATIONS

• 2 or more years Sales lead or Assistant Sales Manager experience at a small, specialty store or assistant manager experience at a Bridal retail store
• 2 or more years of outstanding individual retail sales performance (bridal store preferred)
• Ability to take direction from Ownership
• High emotional intelligence – self-aware, able to control or redirect disruptive moods, has propensity to pursue goals with energy and persistence, able to empathize with customers and employees, and able to find common ground with others and build rapport
• Ability to handle a fast paced retail environment and to make decisions quickly
• Passion for resolving issues and a strong belief in always creating an incredible customer experience
• Professional demeanor, selling style, and appearance
• High energy, enthusiastic, positive attitude and a willingness to learn
• Excellent Communication Skills – written, listening and verbal
• Superb attention to detail and highly organized
• Strong organization and follow-through skills.
• Comfortable in a fast paced environment where policies are constantly evolving and being further refined and documented
• Ability to work well collaboratively with the store team, as well as Sales Manager and other managers
• Good basic computer skills and experience with Microsoft Office software.
• Strong communication skills, especially with team members and clients. This includes proper spelling and grammar.

*A passion for the bridal industry is a bonus! We understand the show Say Yes to the Dress is fun but please understand this is not reality TV!

Bridal is busiest on the weekends. Which means this candidate WILL be working weekends consistently. A typical Saturday shift is from 9AM -5pm and Sunday is 9AM-4PM. There will be no exceptions made for candidates that can't consistently be available for this schedule. Also, dresses can be heavy. The candidate must be able to lift 20 lbs without assistance, and be able to be on their feet for extended periods of time.'
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Additional Compensation:

• Commission
• Store Discounts

Work Includes

• Weekends
• Evenings

Paid Training:

• Yes

Pay frequency:

• Every other week

Physical Requirements:

• Walking
• Standing
• Stooping

Shifts announced:

• N/A - fixed schedules

Employees working per shift:

• 5 or fewer

Working days:

• Thursday
• Friday
• Saturday
• Sunday
• Monday

Work Remotely

• No

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Employee discount
• Paid time off

Weekly day range:

• Every weekend

Application Question(s):

• Are you available to work consistently Wednesday through Sunday?
• Describe your sales experience and how it would be applicable to this position.

Work Location: One location

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